Account Operations Manager Resume Samples

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AW
A Wyman
Asha
Wyman
583 Darian Spurs
Dallas
TX
+1 (555) 499 9887
583 Darian Spurs
Dallas
TX
Phone
p +1 (555) 499 9887
Experience Experience
Dallas, TX
Account Operations Manager
Dallas, TX
Kirlin LLC
Dallas, TX
Account Operations Manager
  • Conduct monthly conference calls with servicing G4S offices to ensure consistencies in quality of service and provide quarterly reports to client senior management; Interface with Supplier District Management and the client; coordinate with other Division/Group/Regional Managers to achieve common goals and objectives; participate in the development of the Strategic Business Units (SBU) business plan and annual budget
  • Prepares and runs operational performance reviews with the customer/partner and supports improvement plans
  • Manage effective communications, Relationship building, Networking
  • Manage P&L targets and operating budget for the account(s)
  • Manages the operational business relationship of mid- size to large domestic accounts; serves on account team
  • Client Relationship Management
  • Provide input/support for accurate and timely client billing
San Francisco, CA
Partner Account Operations Manager
San Francisco, CA
Abshire-White
San Francisco, CA
Partner Account Operations Manager
  • Provides expert direction and guidance to process improvements and establishment of policies
  • Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts
  • Drive regular reviews of HP's operational performance with relevant stakeholders
  • Drives change management processes with the assigned partner
  • Lead multiple complex operational improvement projects
  • Provides leadership and training on specific processes
  • Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account)
present
Boston, MA
Senior Account Operations Manager
Boston, MA
Morissette LLC
present
Boston, MA
Senior Account Operations Manager
present
  • Support KAMs on the necessary pre-work to prepare deals for Pricing Council request submission, ensuring whole process is Motorola compliant
  • Champion for structuring formal communication with the account regarding topics such as agreed terms and conditions and proposals
  • Responsible for building a budget and working within that budget
  • Coordinates Key Account Process. Leads the key account team meetings, ensuring internal teams are aligned and with the right priorities
  • Track stocks, deliveries, sell-out, inventories, rotation ratio for accounts performance analysis, demand, co-working with Business Operations
  • Gives support to KAMs on controlling that POs are aligned with the approved deals and the formal customers proposals
  • Responsible for the oversight and planning of Capital Projects
Education Education
Bachelor’s Degree in Attention
Bachelor’s Degree in Attention
Harvard University
Bachelor’s Degree in Attention
Skills Skills
  • Excellent working knowledge of Patient Financial Services operations with specific focus on collections
  • Ability to identify critical issues quickly and accurately
  • Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
  • Possesses strong knowledge of application and financial industry as it pertains to assigned client base
  • Convey a strong professional image, exhibit interest and positive attitude toward all assigned work
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
  • Ability to identify and implement customer-specific process improvements
  • Excellent Customer Service, interpersonal, and communication skills
  • Solid understanding of core HP businesses and the revenue cycle
  • Solid skills with business applications like Excel and Powerpoint
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15 Account Operations Manager resume templates

1

Senior Account Operations Manager Resume Examples & Samples

  • Drives customer account strategy process, collaborating with planning and strategy team, supporting S&OP process and strategic initiatives, understanding and following guidelines for the region
  • Support GM on the coordination of the accounts, financials follow up, versus demand, sales and deliveries, etc
  • Collects and maintains market intelligence information related to the accounts supported. TAM, importations, Market Share, price positioning, competition, etc
  • Track stocks, deliveries, sell-out, inventories, rotation ratio for accounts performance analysis, demand, co-working with Business Operations
  • Coordinates Key Account Process. Leads the key account team meetings, ensuring internal teams are aligned and with the right priorities
  • Coordinates the different on going initiatives with the customer to ensure customer expectations are understood and Motorola commitments are met. Product introductions, promotions, campaigns, pricing moves, etc
  • Interfaces with Account teams in other countries and works with them on solving regional issues that affect the account (Ex: Telefónica / TIM / America Móvil). Supports GM on the LA regional coordination of the accounts
  • Champion for structuring formal communication with the account regarding topics such as agreed terms and conditions and proposals
  • Support KAMs on the necessary pre-work to prepare deals for Pricing Council request submission, ensuring whole process is Motorola compliant
  • Gives support to KAMs on controlling that POs are aligned with the approved deals and the formal customers proposals
  • Fluent Spanish and English (written and oral skills)
  • BS or BA Degree
  • Minimum 7 years of professional experience
  • Previous experience related to customer relationship, operations and planning
  • Flexibility, ability to build strong relationships and strong communication skills
  • MBA or further specialization desirable but not mandatory
  • Portuguese skills desirable but not mandatory
  • Previous experience within Telecom industry is recommended but not mandatory
  • Prior experience working in multinational companies, within a matrix reporting structure
2

Account Operations Manager Resume Examples & Samples

  • Managing to the contract: SLAs and KPI’s (Key Performance Indicators)
  • Employee and Customer Satisfaction
  • Customer retention
  • Profitability of account
  • Manage P&L targets and operating budget for the account(s)
  • Responsible for account growth through labor productivity, efficient operational practices, and new product/service offerings
  • Full operational responsibility to include resource utilization, materials management, equipment, assets and inventory management and control
  • Responsible for maintaining internal controls
  • Provide input/support for accurate and timely client billing
  • Account management experience
  • Multiple account management experience desired
  • Financial planning and analysis experience required
  • BS/BA Degree Preferred
  • Knowledge in finance, Days Sales Outstanding (DSO), basic pricing, billing, spreadsheets
  • Advanced Skills in MS Office applications, Internet navigation and use
  • Green Belt Certification required or in progress
  • Demonstrated leadership skills; high energy and team motivator
  • Understand the marketplace, the competitive environment, Xerox products/services and their impact on the customer’s business
  • Ability to interpret pricing and contract proposals
  • Ability to manage and motivate employees
  • Make use of customer knowledge to create new business opportunities with the CDM
  • Constructive, positive outlook and persistence in the face of obstacles
  • Excellent Customer Service, interpersonal, and communication skills
  • Build and maintain relationships
  • Quickly assess problem situations and prioritize deployment of solutions
3

Account Operations Manager Resume Examples & Samples

  • Primary internal facing account management operations owner in support of the AVP of Account Management
  • Manages day to day client relationships through comprehensive knowledge of client and their benefits and programs with CareCentrix
  • Daily interaction with clients providing consultation, analysis and issue resolution associated with CareCentrix services
  • Daily interaction with internal business partners to ensure timely and accurate management and execution of all client requests, including program/plan changes, upsells, new groups, terminations and escalated issues
  • Lead client centric team meetings to review CareCentrix operational performance against client’s expectations and needs
  • Presents operational performance metrics to clients on a monthly and/or quarterly basis
  • Must perform other duties as required or assigned
  • Excellent verbal and written communication and presentation skills
  • 10% - 15%
  • Bachelor’s degree in relevant discipline preferred with 5 years relevant experience or Master’s degree with 2-5 years relevant experience
  • Minimum 3 years’ experience in the healthcare industry
  • Strong focus on book of business client satisfaction and client retention results
  • Demonstrated ability managing projects, utilizing proven project management processes
  • Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
  • Strong verbal and written communication skills and able to interact with key executives
  • Excellent Computer skills including proficiency in Microsoft Office and Internet research
4

Trade Account Operations Manager Resume Examples & Samples

  • Accountable for accurate and timely data processing. Collaborate with internal customers to ensure appropriate validation of financial activities in connection with contractual obligations and policy compliance
  • Accountable for direct and indirect stocking customer master data maintenance
  • Ensure the effectiveness and productivity of team members by establishing clear goals, objectives, and providing periodic employee performance feedback and reviews. Provide team with guidance on deliverables and methodologies. Promote the team's continued growth and expansion of both technical skills and industry knowledge
  • Serve as an expert on data and data sources to ensure DSA compliance and accurate payment and accruals
  • Accountable for the performance of controls. Assist in the development of processes and systems to support compliance and audit; foster a culture of accountability
  • Provide support for projects and events such as price increases, product launches, product supply or customer issues, Adderall XR coupon cards, media news releases, marketing ads, sales promotions and programs etc
  • Deliver solutions to increase visibility into channel and contract data to assist in trade reporting systems
  • Develop and maintain relationships to provide a flexible, scalable flow of timely and actionable information in a team environment, ensuring a seamless interface and integration of cross-boundary functions
  • Develop cooperative relationships with customers to facilitate the flow of information between Shire and its business partners
  • Cooperate with internal resources to appropriately manage channel inventory and ensure that business and financial objectives are achieved
5

Account Operations Manager Resume Examples & Samples

  • Possesses strong knowledge of application and financial industry as it pertains to assigned client base
  • Requires a minimum of 5 years of customer support experience. Previous financial services industry experience is a plus
  • Bachelors degree is required, or equivalent experience
6

Account Operations Manager Resume Examples & Samples

  • Advanced knowledge of healthcare A/R
  • Excellent working knowledge of Patient Financial Services operations with specific focus on collections
  • Proficient in Microsoft Office (Word and Excel)
  • Advanced writing skills
  • Ability to provide advanced customer service
  • Ability to plan and implement process improvements
  • Ability to train and coach staff
  • 4 year college degree in Healthcare Administration, Business preferred
  • 5 – 7 years management experience in credit/collections (Healthcare or related industry preferred)
7

Account Operations Manager Resume Examples & Samples

  • Managing various projects from start to finish and multiple priorities simultaneously
  • Proactively problem-solving to drive deliverable completion
  • Outstanding execution with minimal direction
  • Working in an entrepreneurial, fast-paced environment, balanced with coordination and communication with several stakeholders
  • Exceptional organizational, presentation, verbal, and written communication skills
  • Self-starter who thrives in a dynamic, fast-paced work environment
  • Passion for collaboration and knowledge sharing
8

Partner Account Operations Manager Resume Examples & Samples

  • Drives change management processes with the assigned partner
  • Lead multiple complex operational improvement projects
  • Drive regular reviews of HP's operational performance with relevant stakeholders
  • Subject matter expertise
  • Typically 6-10 years of experience in a business related function, preferably
  • In operations or partner management
  • Advanced understanding of operational processes in the channel RTM
  • Excellent communication skills in English (e.g. written, verbal, presentation)
  • Ability to lead virtual, often times remote teams
  • Solid skills with business applications like Excel and Powerpoint
9

Aom-account Operations Manager Resume Examples & Samples

  • Manages the operational business relationship of mid- size to large domestic accounts; serves on account team
  • Conducts and reviews highly complex operational analysis
  • Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements
  • Consults and advises on operational matters of medium complexity to internal clients at peer levels and above
  • First-level university degree or equivalent experience; may have advanced university degree
  • Proficient in excel and data analysis
  • Proactive and self driven attitude
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
  • Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
  • Basic financial and business acumen
10

Senior Account Operations Manager Resume Examples & Samples

  • Manages account programs for a region aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as TJC
  • Assists in the development of operational service delivery solutions to include documented playbooks, account operations plan, etc. Monitors effectiveness of maintenance efforts for facilities within a region as assigned, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators)
  • Responsible for client account operations on a campus or multiple facilities
  • Administers and manages client account energy management initiatives for a region: a campus or multiple facilities, including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database
  • Oversees campus site operations and new projects. Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets
  • Ability to multitask and provide leadership support across a large, multi-disciplined 24/7 operational team
  • Builds team around core company values with an emphasis on individual member strengths and open, communicative, trust based relationships
  • CHFM (Certified Health Facility Manager) strongly preferred
11

Account Operations Manager Resume Examples & Samples

  • Manages to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics
  • Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements
  • Responsible for compliance with national and local codes and regulations
  • Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc
  • Responsible for identification of capital improvement projects, including cost analysis to be utilized in the preparation of capital budgets
12

Account Operations Manager Resume Examples & Samples

  • Must have demonstrated outstanding account management, sales support and operations abilities and proven organizational and time management skills
  • Requires knowledge of furniture project delivery and have direct experience with commercial furniture service processing
  • Must have operational knowledge of Steelcase dealer and local service provider networks
  • Must have demonstrated capability to manage service contracts for multi-national/ global accounts
  • Able to analyze the most complex situations (e.g. in discovery consulting, process mapping, process improvements)
  • Working knowledge of Six Sigma principals
  • Must have strong interpersonal communication skills, and be capable of building strong relationships with customers, vendors, and internal team members
  • Excellent written and verbal communication skills – Customer presentations, senior executive reviews, quarterly business reviews, project scoping documents, client correspondences, conference calls, etc
  • Expert interpersonal skills with leading, coaching and mentoring capabilities with the ability to communicate and manage globally
  • Able to design and implement control procedures for critical processes
  • Critical thinker with excellent judgment and problem solving skills is essential
  • Able to grasp ambiguous problems and organize them into a structured plan
  • Able to initiate, lead, and follow a project through completion
  • Bachelor degree required with emphasis in Construction Management, Interior Design, or project management or equivalent
  • 10 years of experience with a proven and sustained services record
  • Extensive Project Management experience preferred
  • Experience with furniture industry service technology tools
  • Must have experience in problem solving and continuous improvement methodologies
  • NCIDQ or PMP Certification a plus
13

Partner Account Operations Manager Resume Examples & Samples

  • Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts
  • Conducts and reviews moderately complex business analysis
  • Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer requirements
  • Conducts research, analyzes data, and presents findings for projects of moderate to high complexity
  • Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account)
  • Consults and advises on operational matters of low complexity to internal clients on peer level
  • Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management
  • Strong communication skills (e.g. written, verbal, presentation); mastery in English and Russian
  • Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint
  • Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
  • Developing ability to establish and maintain good relationships with external customers partners on peer level and one level above
14

Account Operations Manager Resume Examples & Samples

  • May perform one or more of the following duties
  • Participates in or leads cross-functional teams focused on the delivery of new or existing projects
  • Plans and directs schedules and may monitor budget/spending
  • Monitors the project from initiation through delivery
  • Organizes the interdepartmental activities ensuring completion of the project on schedule and within budget constraints
  • Responsible for coordinating the delivery of professional services to customers
  • Responsibilities include the overall planning, organizing, directing, controlling and delivery of all projects prioritized in alignment with the client’s expectations and business needs
  • Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs
15

Account Operations Manager Resume Examples & Samples

  • Primary liaison between G4S Secure Solutions USA and client senior management
  • General Operations management; review post orders and make recommendations to corporate security when updates should be considered; review daily log reports and provides pass downs as required; responsible for officers meeting company standards pertaining to quality of work performed on an ongoing basis, perform all work related tasks in a manner that is in compliance with all company policies and procedures including worldwide business standards and Key Performance Indicators (KPI); conduct required/dedicated site assessments to ensure contract compliance and provide recommendation on operations, policy and technology applications to plant management
  • General Human Resources management; participate in selection and placement, conduct performance reviews, manage attendance and conflict resolution; scheduling as required; manage the selection, orientation, training/development and retention of high caliber staff
  • Review alarm system open/close reports, compile exception reports and forward to appropriate security manager/operations manager for review
  • Provide monthly report to the facilities and corporate security organizations detailing all pertinent activities that have occurred in the previous month concerning any security and safety issues
  • Administer G4S Safety Program; semi-annual review and revise the security Emergency Response plan; monitor compliance with regulatory and fire prevention requirements and safety items assigned by the client
  • Conduct monthly conference calls with servicing G4S offices to ensure consistencies in quality of service and provide quarterly reports to client senior management; Interface with Supplier District Management and the client; coordinate with other Division/Group/Regional Managers to achieve common goals and objectives; participate in the development of the Strategic Business Units (SBU) business plan and annual budget
  • Ensure the correct and consistent administration of the client's Supplier Service Agreement. Ensure compliance with all client Labor Agreements
  • Assure compliance with applicable section of the client's Security Manual as well as the supplier Standard Operating Procedures and Policy manual
  • Bachelor's Degree in Criminal Justice, Business Administration, Business Management, or related field
  • Ability to meet and maintain any applicable State licensing or certification requirements
  • A minimum of 5 years of progressively responsible, security related experience
  • Work history to include all of the following
  • Proficient computer skills including Microsoft Office
  • Security Specialist (Milford, MI)
16

Account Operations Manager Resume Examples & Samples

  • Account point of contact
  • Conducts weekly and monthly business reviews for the LOB
  • Responsible for QBR delivery
  • Holds weekly staffing calls with WFM
  • Processes internal and external data collection requests
  • Communicates and proactively supports and carries out Partner initiatives
  • Communicates and oversees partner funded incentive management
  • Prepares account specific communications, including PowerPoint presentations, memos, and verbal
  • At least 5 years experience managing a minimum of 125 inbound/outbound sales and customer service agents
  • Advanced knowledge of call center services industry and best practices
  • Understands ramifications of call center actions on the business, including revenue, expense and employee dynamics
  • A proven track record of achieving sales and quality goals
  • Excellent motivational skills with a demonstrated ability to develop leaders
  • Strong focus on continuous improvement and operational optimization
  • Ability to competently address rapid changes in service delivery in a dynamic and time-sensitive environment
  • Knowledge of Microsoft Office programs and multiple operating systems
  • Ability to effectively respond to questions from managers, clients and customers
  • Knowledge of federal and state call center compliance regulations
17

Senior Regional Account Operations Manager Resume Examples & Samples

  • Need to grow the revenue line by 15% growth
  • Need to have P&L experience to make sure they are meeting their numbers
  • Need to be very strategic and operationally sound
  • Will need to have a really strong level of leadership
  • Will be building a strong team to be able to deliver at a high level
  • Managing assets, understanding the customer, etc
  • Should be strong in processes and teamwork, standardization, taking a strategy through to delivery and implementation
  • Need to have Operational experience, background in facilities, manufacturing environment
  • Will be helping with operational issues, but this person needs to be able to run the account
  • Assists with new/existing regional outsource provider service contracts and ongoing administration of the RFP process to ensure best pricing and service level performance
  • Responsible for client account inspections for a regional area: a campus or multiple facilities
  • Documents inspection report results and rectifies any issues, concerns, etc. with client
  • Oversees account regional site operations and new projects
  • Travels to regional location(s) for projects management issues, concerns, etc
18

Account & Operations Manager Resume Examples & Samples

  • Bachelor's degree or equivalent work experience required
  • Minimum of seven (10) years' experience in meetings management or related field, including account/client management and experience managing a professional team
  • Previous SMM experience required
  • Experience managing and supporting a virtual team
  • Ability to travel for oversight and management of program staff
  • Proficiency in Microsoft Office applications, with a high degree of Excel and PowerPoint capabilities
  • Experience with meeting budget management, cost savings strategies and reporting
  • Working knowledge of meeting management technology
  • Firsthand experience of domestic and international events and group travel
19

Wealth Management CWM Managed Account Operations Manager Resume Examples & Samples

  • Possess and emulate positive values and behaviors in ALL interactions
  • Assist Clients (internal and external) with escalated issue resolution, event alert notifications and general service inquiries
  • Serve as an informational resource for department peers, department managers and internal business partners as required
  • Series 7 / 24 required, Series 99 an acceptable substitute
  • 10-15 years of experience in financial services / securities operations
  • 10-15 years of leadership and managerial experience
  • Expert knowledge of brokerage industry regulatory requirements
  • A high level of emotional intelligence
  • Experience in software, process and control design
  • Possess a strong sense of initiative with a high sense of urgency and professionalism, with a demonstrated ability to handle multiple concurrent issues within strict timeframes
  • Strong communication and people skills with the ability to work in a team environment
  • Strong analytical skills with a close attention to detail, demonstrating a focus on continuous process improvement
  • Ability to communicate effectively, both orally and in writing, with internal and external customers
  • Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred
  • Prior experience with line of business brokerage applications and processes a plus
20

Account Operations Manager Resume Examples & Samples

  • 3+ years experience of Account Management experience
  • Must have strong MS Excel skills for heavy reporting
  • LEAN experience desired
  • Personnel management experience is desired
  • P&L Management experience is highly desired
  • Industrial MRO product knowledge and experience is highly desired
  • Must be able to demonstrate cost savings solutions for the customer
  • Strong presentations skills are required
  • 401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path
21

Account Operations Manager Resume Examples & Samples

  • Communications, Relationship building and Networking
  • Services Delivery Operational Leadership
  • Deliver operational excellence – assess and optimize customer’s print technology and business processes driving innovation, high quality & cost effectiveness
  • Manage services client contracts and statements of work/service level agreements delivering contracted scope
  • Effective communications (internally & externally)
  • Effective, efficient resolution of client problems/issues, leveraging internal/external resources
  • Understand & leverage Xerox print technology and solutions
  • Achieve Contract Service Level Agreements/Customer Satisfaction
  • Owns delivery of services through operational teams
  • Deploy services to meet contracted Service Level Agreements/Statement of Work and reporting requirements
  • Focal point for service level agreement management, key performance indicators, reporting, and problem resolution
  • Advise client of opportunities to improve the success of their business operations
  • Understand client’s industry, business and their critical business drivers
  • Provide leadership and support for new deal implementations with implementation partners
  • Identify opportunities to improve gross profit through cost management and post-sale revenue growth
  • Develop and conduct client business reviews & support overall client communication plan in partnership with sales
  • People and Resource Management
  • Talent Management - Complete/lead all HR activities for teams including recruiting, retention, succession planning, training, performance management, development, compensation/pay, team building, and recognition practices
  • Manage talent acquisition per labor cost strategy
  • Deploy communications to teams and gather feedback for on-going improvement
  • Financial/ Business Growth
  • Accountable for achievement of financial plan
  • Manage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve TTR, DSO/cash, and audit requirements
  • Generate demand for same account revenue growth & cost management opportunities
  • Analyze workflow to ensure efficient and cost effective operations. Develop / implement process improvements
  • Provide accurate and timely customer billing/inspection
  • Maximize account retention
  • Meet all monthly reporting requirements and manage internal control processes
22

Account Operations Manager Resume Examples & Samples

  • Manage effective communications, Relationship building, Networking
  • Demonstrate ‘thought leadership’ (ability to provide innovative ideas to help clients achieve their business goals)
  • Manage more complex client services contracts and statements of work/service level agreements delivering contracted scope
  • Manage cross-organizationally; effective communications (internally & externally)
  • Owns delivery of multiple services through operational teams
  • Focal point for service level agreement management (higher complexity), key performance indicators, reporting, and problem resolution
  • Manage contract(s) to meet revenue and cost projections; resource allocation levels to meet contractual commitments, and work with partners to achieve TTR, DSO/cash, and audit requirements (more complex level)
  • Analyze workflow to ensure efficient and cost effective operations. Develop / implement process improvements (more complex level)
23

Partner Account Operations Manager Resume Examples & Samples

  • Partner Operational Management of key Swiss partners
  • Understand key partner organization, practices and business model
  • Operational review and action plan
  • Manages partner expectations through effective communication about fulfillment capabilities and performances
  • Drive roll-out and standardization of key EMEA channel programs
  • Ensure success of Partner Programs
  • Collaborate and consult with central supporting teams to ensure effective communications/collaboration/trainings on all programs/operational services to partners
  • Drive operational excellence through process improvements, metrics management, coaching
  • Manage key partner escalations
  • Interface with Business Units for all Sales Operations channel related topics. Align with Business Units on key priorities and drive implementation
  • Trusted advisor for channel management, Marketing and channel sales
  • 3-4 years of related experience, preferably in supply chain, operations, customer service, procurement, project management
  • 1-2 years of experience supporting customers or partners
  • Mastery in English and German as native/bilingual language
  • Exceptional customer facing and customer care skills
  • Ability to easily adapt to different situations, efficient in stressful situations
  • Solid consulting, negotiation, conflict management and influence skills
  • Good knowledge of Microsoft Office tools
  • Proven ability to establish and maintain good relationships with customers or partners
24

AOM Account Operations Manager Resume Examples & Samples

  • Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase
  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
  • Solid understanding of core HP businesses and the revenue cycle
  • Ability to identify and implement customer-specific process improvements
25

Account Operations Manager Resume Examples & Samples

  • Ensure that operational expenditure for the portfolio is managed within agreed budgets and identify efficiencies where possible
  • Assist with the annual budgeting and quarterly forecasting processes for the account
  • Ensure compliance within delegated financial and contractual authorities
  • Associates or Bachelor’s degree in Facilities, Property, Business, or related field
  • Master’s degree, not required but desirable
  • Minimum 5 years’ experience of supervisory facilities experience, at the facility manager level or higher
  • Proficiency in a range of information technology tools and platforms
  • Track record of continuous improvement, innovation and driving change
  • Strong analytical, organization and presentation skills
26

Senior Account Operations Manager Resume Examples & Samples

  • Manages account programs for a region aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc
  • Need to have knowledge of Mechanical, Electrical, and HVAC
  • Responsible for building a budget and working within that budget
  • Assists in the development of operational service delivery solutions to include documented playbooks, account operations plan, etc
  • Responsible for the oversight and planning of Capital Projects
  • Monitors effectiveness of maintenance efforts for facilities within a region as assigned, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators)
  • Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets
27

Account Operations Manager Resume Examples & Samples

  • Act as the end-to-end accountable for operational performance with the assigned partner
  • Support and drive business analyses and reporting as required
  • Provides expert direction and guidance to process improvements and establishment of policies
  • Solves complex business issues and make appropriate recommendations by applying advanced
  • Provides leadership and training on specific processes
  • Excellent communication skills in English (e.g. written, verbal, presentation) is a MUST
  • Excellent communication skills in German, Italian, French, Spanish, Polish, Russian (e.g. written, verbal, presentation) is nice to have
28

Global Account Operations Manager Resume Examples & Samples

  • 3-5 years of related experience in sales operations
  • 3-5 years of hands on experience with managing dynamic project management or operational management experience
  • 1-2 years of hands on process improvement experience required
  • Strong engagement skills and ability to build partnerships across various functions and at executive level
  • Good understanding of operations across the entire sales process (lead to cash)
  • Good communication, attitude and presentation skills required
  • Good analytical and business acumen
  • Must be meticulous, attention to detail and follow-up
  • Experience working in a matrix organisation, international exposure and engagement is important
  • Good in-depth business knowledge, understand sales cycles and sales processes
  • Good leadership skills, including goal-setting, conflict resolution, problem solving, evaluation, and employee engagement
  • Strong project management and communication, influence, and presentation skills, including both written and verbal forms catered to a wide variety of audiences
  • Ability to work outside standard working hours if necessary (evening, early morning)
  • 0-10% travel required
  • Ability to manage very complex operations and juggle multiple account operational challenges
29

Account Operations Manager Resume Examples & Samples

  • Account strategy, planning and management
  • Account team effectiveness
  • Enabling exceptional client service
  • A bachelor's degree is required; graduate degree or equivalent experience preferred
  • Minimum 5-7 years relevant experience, including previous experience with complex account management and/or business development
  • Professional services and/or Energy sector knowledge or experience is an asset
  • Strong analytical and quantitative skills, ability to review reports, interpret data and identify trends
  • Strong time management and organizational skills, ability to meet tight deadlines and coordinate multiple projects at one time. Project management experience is desirable
  • Exceptional relationship building/relationship management skills; ability to build trust and confidence with account teams
  • In-depth knowledge of sales management, and relationship and opportunity tools and processes
  • Ability to manage ambiguity and successfully navigate large, matrixed organizations
  • Ability to work independently and with the team, collaborate effectively with other functional groups within EY, and rely on strong influencing skills to achieve results
  • A strong executive presence; energetic and engaging style
  • Highly-developed computer skills
30

Reseller Account Operations Manager With German Skills Resume Examples & Samples

  • Support the assigned sales resources on the partner account with operational expertise and process knowledge
  • Typically 4-6 years of experience in a business related function, preferably in operations or partner management
  • Advanced understanding of operational processes in the channel
31

Account Operations Manager Resume Examples & Samples

  • Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity
  • Prepares and runs operational performance reviews with the customer/partner and supports improvement plans
  • Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
  • Typically 1-2 years of experience supporting large accounts
  • Developing consulting, negotiation and influence skills
  • Superior research and analytical skills
  • Demonstrated project management skills such as planning, execution and implementation
  • Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements