Account Support Representative Resume Samples

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DJ
D Jacobi
Dayana
Jacobi
61635 West Village
Detroit
MI
+1 (555) 410 2409
61635 West Village
Detroit
MI
Phone
p +1 (555) 410 2409
Experience Experience
Detroit, MI
Account Support Representative
Detroit, MI
Huel, Lebsack and McCullough
Detroit, MI
Account Support Representative
  • Support pre-sale solution trials through development and management of implementation support plans
  • Contribute to process improvement and knowledgebase content to continuously improve the team processes and body of knowledge
  • Assist in development of strategic account plans and business plans
  • Assist Account Management territory teams with backline customer service tasks
  • Provide assistance to colleagues
  • Establish effective relationships with Client stakeholders at the purchasing, operations, IT level and fulfillment levels
  • Performs related duties as assigned
San Francisco, CA
Enterprise Account Support Representative
San Francisco, CA
Adams, Shanahan and Ullrich
San Francisco, CA
Enterprise Account Support Representative
  • Assist opportunity management through C360 CRM pipeline
  • Work with Account Executives, Solutions Architects and Capture Management on proposal / bid response
  • Effectively manage Service Level Agreements by ensuring requests are coordinated and prioritized per contract
  • Warranty – custom/ARRA, PDR’s
  • Actively participate in customer engagements as key member of Enterprise Account Operations Team, and primary daily contact on Tier 2 accounts
  • Project Take Offs, Identify Local code and standards, Competitive Product Cross, Applications / Layouts, Pricing & Quotation Support, Submittals, Rebates
  • Demonstrated connected lighting pipeline growth, tracking completeness, and closure rates
present
Dallas, TX
International Account Support Representative
Dallas, TX
Bayer-Gerhold
present
Dallas, TX
International Account Support Representative
present
  • Recognize and act on sales leads or opportunities with help from account managers, product managers, program managers, and sales force
  • Monitor performance and prepare reports on customer service metrics and other key performance measures
  • Work closely with the Export/Import Compliance department to proactively find process gaps and develop new processes
  • Provide excellent and professional customer service at all times, including making decisions within general guidelines
  • Host weekly calls with our international subsidiaries during their working hours and continue to educate them on processes and changes
  • Provide follow-up on customer service issues, including tracking of shipments, etc
  • Monitor and manage Open Order Reports
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of North Texas
Bachelor’s Degree in Business
Skills Skills
  • Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
  • Able to demonstrate basic knowledge of Digital Front Ends
  • Able to perform basic maintenance on multifunction office devices
  • Able to demonstrate ability to manage multiple tasks
  • Able to be accountable, self motivated, and care about our customers
  • Strong organizational skills; attention to detail
  • Able to demonstrate use of organizational and time management skills to facilitate client deliverables
  • Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
  • Contribute to process improvement and knowledgebase content to continuously improve the team processes and body of knowledge
  • Able to demonstrate ability to recognize PC to printer connectivity
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4 Account Support Representative resume templates

1

Merchant Account Support Representative Resume Examples & Samples

  • Proficient PC skills
  • Ability to communicate effectively with manager and require minimal guidance to complete tasks
  • Ability to work in fast paced environment while maintaining accuracy
  • Credit Card Acquirer knowledge preferred
2

Account Support Representative Resume Examples & Samples

  • Requires broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through completion of a two year associate's degree program technical vocational training or equivalent combination of experience and education
  • Normally requires a minimum of one (1) to two (2) years directly related and progressively responsible experience
  • Cold calling experience highly preferred
  • Comfortable cold calling
  • Excellent interpersonal skills and relationship building skills to develop and maintain cooperative working relationships with both customers and other ABSG associates
  • Excellent oral communication skills to present information and solutions in a professional manner
  • Good analytical skills sufficient to prepare quotes and to identify and resolve customer problems
  • Good mathematical skills
  • Basic to intermediate computer skills to proficiently use a windows based system and to accurately input data
3

Account Support Representative Resume Examples & Samples

  • Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks Provides backup and peak workload support to all Client Associates in territory
  • Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required Supports administrative tasks performed by Client Associates
  • Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
  • Ensures there is a current roster of employees and associated duties for effective coverage support
  • Ensures day to day interface with account key contacts is maintained during coverage support
  • Work with account team to ensure the Value Assurance Process is current and up to date
  • Communicates to Site Coordinator and Manager all process opportunities identified during support period
  • Provide accurate and timely monthly reporting of activities as required
  • Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
  • Coordinates and fair shares overtime requirements
  • Tracks overtime by account covered to ensure proper billing
  • Travel to accounts supported using reliable dependable transportation
  • Able to demonstrate excellent verbal and written communications
  • Able to demonstrate ability to manage multiple tasks
  • Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections
  • Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae
  • Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options
  • Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
  • Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
  • Able to demonstrate ability to recognize PC to printer connectivity
4

Account Support Representative Resume Examples & Samples

  • Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks
  • Provides backup and peak workload support to all
  • Client Associates in territory
  • Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required
  • Supports administrative tasks performed by Client Associates
  • Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges
  • Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections
5

Enterprise Account Support Representative Resume Examples & Samples

  • Work under limited supervision with considerable latitude to act in relation to resolution of customer issues both internal and external
  • Effectively manage Service Level Agreements by ensuring requests are coordinated and prioritized per contract
  • Utilize effective problem solving skills, clear communication and appropriate interpersonal interactions to execute SLA’s
  • Work with Account Executives, Solutions Architects and Capture Management on proposal / bid response
  • Ensure compliance and best practices are implemented within business policy
  • Project Take Offs, Identify Local code and standards, Competitive Product Cross, Applications / Layouts, Pricing & Quotation Support, Submittals, Rebates
  • Warranty – custom/ARRA, PDR’s
  • Work with factories and marketing services on product availability and deliveries, follow up on shortages and billing issues
  • Actively participate in customer engagements as key member of Enterprise Account Operations Team, and primary daily contact on Tier 2 accounts
  • Assist opportunity management through C360 CRM pipeline
  • Prepare ad-hoc reports and analysis for customer and project issues
  • Sales versus target of connected lighting solutions and services
  • Demonstrated connected lighting pipeline growth, tracking completeness, and closure rates
  • On time project completion
  • Account / Program profitability
  • Bachelor’s Degree from an accredited institution
  • A minimum of 5 years of experience in a customer-facing role
  • Must be legally authorized to work in the United States without current or future company sponsorship
  • Relocation assistance is not offered; candidate must reside within a 50-miles radius of the work location
  • Bachelor’s Degree from an accredited institution, business related degree
  • A minimum of 5 years of experience customer support, service, applications for an electrical products manufacturer; preferably with lighting controls and or luminaire,
  • Proficient knowledge of Windows Operating Systems and Microsoft Office
  • Experience with SAP or system equivalent
  • Conflict Management – able to adapt to situation and make sound business decisions
  • Problem Solving Skills – shows ability to use data to solve problems
  • Decision Making Skills – based on financial impact as well as customer-focused
  • Solutions-Minded – focused on providing solutions versus just answer
  • Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail and other written and verbal communication mediums
  • Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
  • Ability to work on multiple tasks, remain focused and reach a resolution
6

Account Support Representative Resume Examples & Samples

  • Respond to incoming customer enquiries, questions, and requests in a timely and thorough manner
  • Act as key liaison between the accounts and the company to communicate customer needs internally and deliver relevant information and updates to clients
  • Manage the delivery of TV Data Files to customers and induct new customers in the delivery process
  • Actively and continuously seek better understanding of TiVo products, processes, and policies relative matters that impact customers
  • Maintain accurate account and case records on the company-wide CRM system
  • Other additional duties as and when required
  • Minimum 2 years’ experience in Customer Service or Marketing/Communication
  • Strong professional and interpersonal communication skills
  • Accuracy and a close attention to detail
  • Friendly and approachable disposition
  • Proven ability to work in teams across geographies
  • Excellent organization and prioritisation skills
  • Fluent in English, both spoken and written
  • Additional languages would be an asset
7

Account Support Representative Resume Examples & Samples

  • 1-2 years of industry experience preferred but not required
  • Must be able to work evenings and weekends
  • Must have strong customer service and communciation skills
8

Account Support Representative Resume Examples & Samples

  • Answer inbound customer service related calls
  • Make outbound customer service related calls
  • Have excellent customer service skills, demeanor and attitude
  • Assist Account Management territory teams with backline customer service tasks
  • Address customer billing questions and resolve payment issues in a timely manner
  • Effectively document all customer contacts in Mitchell’s CRM system, including actions taken and next steps
  • Effectively manage and act on requests (cases/tasks) that come in via email or our website
  • Contribute to process improvement and knowledgebase content to continuously improve the team processes and body of knowledge
  • At least one year of proven success in a telephone customer-service environment taking inbound calls
  • Background in Customer Service
  • MUST speak French
9

Account Support Representative Resume Examples & Samples

  • In conjunction with the greater account team (Account Manager, Sales Specialists, Customer Delivery Managers, Service Managers, and others) manage a group of 10-15 Enterprise Public Sector accounts demonstrated by closing new business, maintaining billed revenues, and renewing contracts
  • Prepare proposals, quotations, contracts, and supporting documentation for the breadth of products and services offered by TELUS
  • Engage, and work with, the greater account and solution teams (Customer Service Engineers, Hosting Solution Architects, Security Practice Lead, and various Product Managers) to produce solutions, quotations and proposals
  • Develop an understanding of the products and services that TELUS provides and effectively demonstrate to our clients how these products and services can provide value to them
  • Establish effective relationships with Client stakeholders at the purchasing, operations, IT level and fulfillment levels
  • Handling and forwarding of technical and operations questions or issues that may arise during a sales pursuit, and managing appropriate customer expectations throughout the sales cycle
  • Demonstrate continuous focus on moving an opportunity through the sales cycle
  • LI-SD1
10

Account Support Representative Resume Examples & Samples

  • Accountable to support the TELUS Business Solutions team for the growth and acquisition of revenues within assigned account base
  • Prospect actively to uncover new opportunities to enhance client-base within the account territory and work with the Account Managers to determine best approach
  • Act as an advocate within TELUS to support the customer when dealing with service issues
  • Support pre-sale solution trials through development and management of implementation support plans
  • Support client moves, ads, changes and organic growth on account(s) for contract renewal and for potential sales opportunities
  • Develop long term key business relationships at the operational levels with clients by positioning TELUS as a key component of the customer's business strategy
  • Contact customers to discuss the client's business for contract renewal
  • Explains and recommends TELUS products and services to meet customer needs
  • Prepares costing estimates
  • Initiates sales process
  • Assist in development of strategic account plans and business plans
  • Support Account Managers for assigned activities
  • Gathering and compiling information
  • Initiation of hand-off documents, coordinating internal resources for data gathering, develops quotes, processing contracts, and delivering proposals for services and products, etc
  • Maintain an accurate sales funnel management and sales forecasting
  • Maintain current knowledge of TELUS offerings, competitive offerings, and emerging technologies, and their ability to meet the customer's needs
11

Key Account Support Representative Resume Examples & Samples

  • Ensure Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
  • Provide dedicated support to accounts, keeping up with service requests, ordering needs and tracking shipments
  • Lead and be the point of contact for assigned book of accounts
  • Assist in implementing new and existing account sales
  • Maintain and update internal databases with customer account information
  • Review customer contract requirements to ensure compliance and safety
  • Provide various reports to both internal and external customers as needed
  • Work closely with internal departments and service branches to address customer service needs
12

Account Support Representative Resume Examples & Samples

  • Create new business opportunities
  • Cold call all lead sources: eg. Tradeshow leads and attendee lists, Clinical Investigator New, non-billable reports
  • Set up new accounts and arrange for TSA site visits
  • Enter all contacts and notes in Salesforce
  • Follow up on the daily reports if provided for individual territories
  • Research companies before making calls
  • Make follow up calls on all new accounts after 1st shipment
  • Forward Clinical Trial Questionnaire as required to the client
  • Cold Call and provide maintenance calls on various industry projects
  • Keep an excel journal of all new accounts set up
  • Provide a weekly and monthly report to Supervisor
  • Schedule meetings
  • Provide assistance to colleagues
  • Assist in any special projects as needed
  • Knowledge of the CRC to assist with client questions
  • Global geographical awareness Verbal/written communication skills
  • Works well with others
  • Proficiency in Word, Excel, SalesForce and all World Courier systems
13

Account Support Representative Resume Examples & Samples

  • Responsible for implementing company standards for store appearance and merchandise arrangement
  • Assists new customers in initial store set up and stocking of merchandise
  • Actively involved in product relocation, store resets, labeling and annual or semi-annual inventories
  • Creates product labels for new inventory and removes expired products from shelves
  • Merchandises specific categories within a store environment using plan-o-gram implementation
  • Serves as a consultant when dealing with product placement, merchandising concepts and ideas to customers
  • Works directly with in-store personnel on merchandising needs
  • Works independently with Field Sales Support team to effectively merchandise new and existing ABC stores, frequently recommending alternate merchandising solutions for improving business performance
  • Must be willing to travel extensively
  • Knowledge of ABC policies, programs & services and products
  • Ability to communicate effectively both orally and in writing
  • Strong creativity skills; focused and disciplined
  • Good mathematical and analytical skills
  • Strong computer skills; knowledge of Microsoft Word, Excel and PowerPoint
14

Account Support Representative Resume Examples & Samples

  • Provides dedicated support to all Client Associate positions, but does not perform managerial HR tasks
  • Provides backup and peak workload support to all Client Associates in territory Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required
  • Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae
15

International Account Support Representative Resume Examples & Samples

  • Provide prompt and courteous service to customers and affiliates by using superior communication skills to effectively listen, interpret and respond to customer needs to assure Bosch's customer satisfaction objectives are achieved
  • Maintain customer master details in Baan
  • Act as liaison between the customer and all internal departments
  • Provide excellent and professional customer service at all times, including making decisions within general guidelines
  • Provides Account Support through communication, technical skills, and problem resolution
  • Ensure the customer is ordering equipment and product appropriate for their business needs
  • Communicating pricing, discounts, availability, and delivery information
  • Recognize and act on sales leads or opportunities with help from account managers, product managers, program managers, and sales force
  • Liaison with Program Management to ensure on time delivery and focus is upheld with Essential Tool Program orders
  • Track and manage order shipments through communication with the International Traffic Departments in Owatonna and Romeoville
  • Assist Account Mangers and International Sales Director to build positive customer relations through participation in customer meetings and visits and daily customer communications
  • Provide follow-up on customer service issues, including tracking of shipments, etc
  • Coordinate with Accounts Receivable and customers to ensure timely collection of payments
  • Monitor performance and prepare reports on customer service metrics and other key performance measures
  • Prepare documents that are required by Bosch and the customer
  • Monitor and manage Open Order Reports
  • Support and participate in trade show activities
  • Host weekly calls with our international subsidiaries during their working hours and continue to educate them on processes and changes
  • Work with Sales Director to implement country specific programs that will target key business and sales revenue
  • Comply with all USA export regulations and follow company’s internal policies and procedures regarding export compliance
  • Work closely with the Export/Import Compliance department to proactively find process gaps and develop new processes
  • Associates or Bachelor’s degree in Business or International Business OR a high school degree or GED and a minimum of 2 years of experience in customer relations or sales with knowledge of international export
  • Strongly prefer knowledge of export laws and regulations and ability to accurately interpret government jargon
  • Must be proficient with Microsoft applications: Power Point, Excel, and Word and capable of learning BAAN or other new software as needed
  • Excellent verbal and written communication skills. Ability to acquire and analyze information from a variety of sources and formulate and carry out a plan of action to resolve customer issues
  • Able to tailor approach to audience and simplify communications for foreign customers
  • Must have the ability to discuss problems and come up with creative solutions
  • A self-motivated, conscientious, team player with the ability to identify and develop solutions to business issues as they arise with a customer or internally
  • Has the ability to work in a team environment and cultivate relationships with customers, coworkers, Business Team Leaders, and other parties as necessary
  • Ability to identify process gaps and solutions and document, communicate and train others on new processes
  • Results driven and have a demonstrated customer service focus
  • Detail orientated and ability to think outside of the box
  • Comfortable and able to work independently and with little work direction
  • Candidate must reside within a commutable distance to the facility in Owatonna, MN
  • Must be eligible to work in the US without VISA sponsorship
  • Not eligible for VA/VN assignment
16

Account Support Representative Resume Examples & Samples

  • 1-3 years of related expereince in claims, workers compensation, etc
  • Must be in good standing in your current position
  • Self-directed; ability to work independently with minimal supervision
  • Able to learn quickly and follow instructions
  • Problem solving abilities
  • Organization and time-management
  • Ability to remain respectful and professional in all business interactions
  • Excellent interpersonal and verbal/written communication skills
  • Strong customer service
17

Account Support Representative Resume Examples & Samples

  • Must have High School Diploma or GED equivalent
  • Great customer service
  • Plus: Pharmacy Technician Certification
18

Account Support Representative Resume Examples & Samples

  • Assist the Sales organization with backline customer service tasks
  • Register and activate products
  • Provide editorial information as requested by the customer
  • French fluency a plus
19

International Account Support Representative Resume Examples & Samples

  • Provide prompt and courteous service to customers and affiliates by using superior communication skills to effectively listen, interpret and respond to customer needs to assure Bosch's customer satisfaction and objectives are achieved
  • Maintain customer master details in Baan ERP system
  • Associates or Bachelor’s degree in Business or International Business OR a high school degree or GED and a minimum of 2 years of experience in customer relations or sales with knowledge of international export required
  • Candidate must reside within a commutable distance to the facility in Owatonna, MN or the ability to self-relocate
20

Account Support Representative Resume Examples & Samples

  • Provides backup and peak workload support to all Client Associates in territory
  • Establish support coverage schedules with Managers and Site Coordinators
  • Performs timely submission of billing requirements with all associated reporting (XSM)
  • Able to operate digital production press, document finishing (cutting, drilling, laminating)
  • Able to perform basic maintenance on multifunction office devices
  • Able to blend in to multiple work environments and become a respected part of each team
  • Able to be accountable, self motivated, and care about our customers
  • Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
  • Copy shop, and basic office printer maintenance experience a plus, but willing to train the right candidate. Customer service is top priority
21

Account Support Representative Resume Examples & Samples

  • Maintain authorized lists, prepare and enter custom discounts, prepare price changes for specific customers, process new item paperwork, customer account set-up
  • Responsible for file synchronization between KeHE system and the customer
  • Data/order entry responsibility as needed
  • Support account management with system information and relay to customer as needed
  • Ensure that end work product is accurate and that deadlines are met
  • Must be able to communicate effectively with Supervisor and keep her fully informed of matters of significance at all times
  • Knowledge of AS400 highly preferred
  • Must be at least intermediately proficient in Excel and other MS Office products
  • 10-key proficiency and high level of data keying accuracy required
  • Must possess excellent organizational skills and be able to prioritize workload
  • High energy level needed along with excellent interpersonal skills and the ability to get along with diverse personalities
22

Experienced Account Support Representative Resume Examples & Samples

  • Supports all Client Associate positions, does not perform managerial HR tasks
  • Supporting accounts primarily in the Syracuse, NY area providing "1st level" support to "multi-functional" machines within accounts
  • Associate will be asked to help work at accounts in Binghamton, NY and Geneva, NY when required
  • Knowledge of operating digital presses in "print shop" environments is required
  • Supports training of new employees, as required
  • Supports asset re-deployment initiatives (re-use, re-deploy, and disposition activities for office assets )
  • Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
  • Performs timely submission of billing requirements with all associated reporting
  • Ability to demonstrate problem resolution skills and escalation process
  • Able to demonstrate use of Computer
  • Email, MS Word, Excel, PowerPoint
  • Manage email (create folders, change user options)
  • Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms
  • Perform mail merges
  • Intermediate knowledge of MS Word or equivalent: Insert images, Create and manage tables and columns, Edit headers/footers, Create forms, Create and manage multiple sections
  • Intermediate knowledge of MS Excel or equivalent: Navigate multiple worksheets within a workbook,
  • Create charts/graphs, Use basic math functions, Create basic formulae
  • Working knowledge of MS PowerPoint or equivalent: Open and create basic presentations, Open saved presentations, Print using different options
  • Able to demonstrate working knowledge of account-relevant applications - Adobe Acrobat, File conversion or graphic arts applications
  • Basic knowledge of networking (e.g., how to add or delete a network printer)
  • Able to demonstrate basic knowledge of Digital Front Ends
  • Able to demonstrate functional knowledge of MAC when required by client