Patient Access Services Resume Samples

4.6 (80 votes) for Patient Access Services Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the patient access services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
MB
M Brakus
Markus
Brakus
60750 Vanessa Stream
Philadelphia
PA
+1 (555) 950 4175
60750 Vanessa Stream
Philadelphia
PA
Phone
p +1 (555) 950 4175
Experience Experience
New York, NY
Patient Access Services
New York, NY
Kirlin-Howell
New York, NY
Patient Access Services
  • This list of essential duties and responsibilities is intended to provide a representative summary of the major duties and responsibilities performed
  • Act cooperatively and responsibly with patients, visitors, co-workers, management and clients
  • Works collaboratively with Nursing and Social Services to ensure accuracy of data
  • Reports all Quality indicators for identification of trends to determine where training deficiencies exist. Implements corrective action plans as necessary to deploy training modules to both individual colleagues and project leadership
  • Adheres to Quality Assurance measures and metrics which report any trends or process improvement opportunities for each project, office, and RCS division
  • The primary focus of this position is to consistently review the performance of completed work for all operational colleagues providing consistent feedback to QA leadership
  • Working knowledge of MS Office Products
Phoenix, AZ
Patient Access Services Rep
Phoenix, AZ
Lind Group
Phoenix, AZ
Patient Access Services Rep
  • Determines upfront payment or deposit based on the patient’s third party coverage and requests following department scripting for POS collections. Logs payment, produces receipt and prepares deposit records according to cash handling policy and procedure
  • Promotes a positive image to patients, visitors and physicians by adhering to the MedAssets+precyse Core Values of Courage, Authenticity, Respect, Excellence, and Service
  • May prepares charts and paperwork for patient visits. Places identification wristband on patient and follows hospital patient safety procedures for patient identification at all times
  • Interacts with patients, physicians’ offices, and ancillary departments
  • Interviews patients, to gather demographic and insurance information to pre-register or register them in the computer system
  • Provides Advanced Beneficiary Notices, HIPAA, Patient Rights and benefit assignments as directed
  • Verifies patient’s insurance eligibility and benefits
present
Boston, MA
Operations Lead, Patient Access Services
Boston, MA
Vandervort LLC
present
Boston, MA
Operations Lead, Patient Access Services
present
  • Assist with development of program utilization reports to be provided to the field
  • Provide insight about data quality issues, and participate in key initiatives to make improvements
  • Assist PAS management with vendor escalations
  • Compile RAS Team best practices to identify opportunities for process improvements; initiate improvements department-wide
  • Assist in the maintenance and enhancement of RAS systems to ensure data quality, includes organizing or participating in relevant cross functional meetings
  • Work in concert with PAS Leadership and RAS team to ensure vision and objective of RAS team are met
  • Act as the liaison between the PAS management and the RAS team
Education Education
Bachelor’s Degree in Business Management
Bachelor’s Degree in Business Management
The Ohio State University
Bachelor’s Degree in Business Management
Skills Skills
  • Considerable ability to resolve problems related to the position
  • Ability to effectively involve department staff in the application of quality measurement and improvement tools
  • Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes
  • Ability to comfortably and effectively facilitate meetings and feedback sessions
  • Ability to appropriately prioritize and carry-out work
  • Ability to coach employees
  • Capable of assisting managers with decisions and activities
  • Effective use of all Windows-based applications such as Word, Excel and Power Point
  • Skilled in fostering a positive workplace culture and building inclusive workplace teams
  • Skilled in overseeing the efforts of individuals within the department
Create a Resume in Minutes

15 Patient Access Services resume templates

1

Patient Access Services Representative Resume Examples & Samples

  • Ensure all insurance verification and authorizations are obtained prior to services being rendered when applicable
  • Ensure all notes/events are documented in the facilities Electronic Health Record (EHR)
  • Ensure all signatures are obtained to complete a registration or admission; this includes the consent/living will, HIPAA, and Important Message from Medicare (IMM)
  • Ensure collection of co-payment/deductible amounts on insured patients or submit to supervisor or designee for review/approval prior to outpatient procedure or inpatient discharge; or at time of discharge from ED
  • Ensure collection of self-pay customers, set up necessary financial arrangements or submit to supervisor / designee for review and approval prior to outpatient procedures or inpatient discharge; or at time of discharge from ED
  • Ensure complete and accurate information for patient documentation, including demographic and billing information per department guidelines
  • Ensure compliance with guidelines and duties as assigned per policy. This includes EMTALA, JCAHO and HIPAA regulations. It is the representative’s responsibility to remain well informed through the intranet and/or department manual
  • Ensure coverage is maintained at the needed level by fulfilling the rotation call list as needed
  • Ensure favorable communication is promoted within the department and between other departments of the hospital
  • Ensure our patients and other customers are top priority and respond to their needs in a timely manner
  • Ensure the daily deposits are completed, primarily by the designated representative
2

Patient Access Services Rep Resume Examples & Samples

  • Interviews patients in person or by phone to obtain all required information for hospital records and billing systems. Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures
  • Maintains an awareness of patient level of comfort during wait. Clinical staff if the patient is unable to wait
  • Able to perform duties in a stressful environment that may require long periods of sitting, standing or walking to interview patients and process information. The environment may include alarms, occasional loud noises, bright lights and flashing lights. Lift and/or move objects up to 15 pounds is required. Each employee has the responsibility to maintain a clean environment and work in a safe manner at all times
  • Requires 1 year experience in Patient Access Department and the following criteria: meets expectations or higher on most recent performance evaluation, no active performance improvement plan or disciplinary action in most recent 6 month period. May substitute requirements for 2 years’ experience in patient access, HIM or billing department at another hospital or medical office
3

Associate Director, Patient Access Services Resume Examples & Samples

  • Ability to deliver actionable call center and program data
  • Ability to influence across functions to gain consensus on solutions
  • Develop and maintain relationships with vendor contacts resulting in strong program performance
  • Demonstrated ability to successfully motivate and lead a large, newly formed team
  • Minimum of 8 years’ experience working in pharmaceutical or healthcare services. This experience must include time leading a hub/patient services team at either a vendor providing patient access services, or at an internal manufacturer program
  • Experience with product support services management and service program development and implementation
  • Expert understanding of reimbursement solutions and access programs for specialty pharmaceuticals
  • Experience related to patient access, reimbursement, financial assistance, or PAP for a pharmaceutical product
  • Commercial experience working on a specialty injectable product
  • Pharmaceutical marketing or sales experience
4

Head, Patient & Access Services Resume Examples & Samples

  • Leads the development and execution of the all patient services and field reimbursement management for all products to ensure an optimal patient experience and appropriate, prescriber-endorsed access to and adherence with our products
  • BS/BA required along with 10+ years of related experience in the pharmaceutical, medical device, or biotech industry
  • Prior leadership roles in Patient Services and Field Reimbursement with comparable types of programs that Jazz currently offers
  • Prior experience in longer term strategy formulation and execution (including complex multi-year program management)
  • Experience managing vendors including agencies and third party data suppliers
  • Experience in personnel development and leadership
  • In-depth knowledge of health care reimbursement practices and compliance and regulatory requirements
  • Capable of engaging senior Jazz management on patient services, field operations and financial matters (prior performance and near term and strategic outlook)
  • Prior experience with budget development and control
5

Supervisor, Patient Access Services Resume Examples & Samples

  • Excellent written and verbal communication skills required to
  • Clearly convey issues and resolution to customers and Alkermes stakeholders
  • Provide clear and specific direction to program team members
  • Interact with Alkermes hub vendor and fulfillment partners
  • Ability to manage time and balance priorities based on business needs
  • Manage multiple projects in fast-paced, deadline driven environment
  • Work collaboratively across multiple stakeholder groups (marketing, analytics, IT)
  • Demonstrated leadership abilities
  • Motivate and lead a newly formed team
  • Foster an environment conducive to trust, open communication, creative thinking and cohesive team effort
  • Mentor high performers and coach/manage underperforming team members
  • Onsite availability to support program operations until 8pm ET, Mon-Fri
  • Accommodate approximately 10% overnight travel for
  • Minimum of 3 years’ experience working in pharmaceutical or healthcare services. Experience must include call center management in a healthcare setting
  • Experience working in a high volume patient services program preferred
  • Experience analyzing and developing processes to efficiently process data and manage a high volume of transactions
  • Development of operational reports and dashboards used to monitor program performance
  • Working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space
  • Proficiency in Microsoft Outlook, Visio, Word, Excel, and Power Point
  • Program /product launch experience a plus
6

Data Entry Associate, Patient Access Services Resume Examples & Samples

  • Ability to quick and accurately take data from written documents and enter it into a patient database
  • Document details with attention to data integrity for analysis supporting business objectives
  • Communicate issues, updates and resolutions to internal and external stakeholders
  • Critical thinking and problem solving skills needed to address customer concerns and to identify and execute solutions
  • Working shifts are varied to support operations from 9am – 8pm ET
  • Minimum 2 years’ experience providing customer service, completing data entry tasks, and/or working in a call center environment
  • Experience working in a high volume patient services program preferred with medical billing and coding terms preferred
  • Proficiency in Microsoft Office required
  • Experience working with or for, a reimbursement hub or healthcare facility is a plus
7

Patient Access Services Rep Resume Examples & Samples

  • Interacts with patients, physicians’ offices, and ancillary departments
  • Interviews patients, to gather demographic and insurance information to pre-register or register them in the computer system
  • Provides Advanced Beneficiary Notices, HIPAA, Patient Rights and benefit assignments as directed
  • Verifies patient’s insurance eligibility and benefits
  • Identifies patient’s financial responsibilities, financially clears and requests payments for services
  • Calls patients to pre-register or confirm appointments
  • Demonstrates the ability to think independently, problem solve and recommend solutions that positively reflect and impact the hospital
  • Call physician offices to obtain prescriptions and authorizations and/or referrals for patient procedures and tests when necessary
  • The Patient Access Associate performs all of these functions in a manner that complies with standards established by Hospital Administration, Medical Staff, and outside regulatory and accreditation agencies; in a manner that promotes team concepts and reflects the Bayfront Health St Petersburg mission and philosophy
8

Operations Manager, Patient Access Services Resume Examples & Samples

  • Develop reports, and analyze data to identify trends related to program performance, reimbursement and access, patient adherence to therapy, and pharmacy performance
  • Strong writing and presentation skills
  • Proven collaboration across multiple functions (sales, managed markets, marketing)
  • Bachelor’s degree strongly preferred
  • Minimum of 5 years’ experience working in pharmaceutical or healthcare services. This experience must include time working in or with product support services management and service program development and implementation
  • Experience related to patient access, reimbursement, case management or adherence programs for a pharmaceutical product
  • Experience managing or working at a vendor providing patient access services
9

Manager, Patient Access Services Resume Examples & Samples

  • Ability to analyze and deliver actionable call center and program data
  • Ability to effectively plan, prioritize, execute, follow up and anticipate problems
  • Ability to work collaboratively across multiple stakeholder groups (marketing, analytics, IT)
  • Demonstrated ability to successfully motivate and lead a newly formed team
  • Consistent operational performance demonstrated meeting operational metrics, SLA’s and other program expectations
  • Minimum of 5 years’ experience working in pharmaceutical or healthcare services. Experience must include direct employee management in a pharmaceutical commercial services environment and/or leadership responsibility for a 3rd party call center vendor
  • This experience should preferably include time working in or with product support services management and service program development and implementation
  • People management experience required, preferably with a large, newly formed team of individuals
  • Understanding of reimbursement solutions and access programs for specialty pharmaceuticals
  • Understanding Medical/Legal/Regulatory Review processes at a pharmaceutical manufacturer
  • Commercial experience working with specialty pharmaceuticals, including reimbursement, delivery methods, payer review requirements, and analysis of payer data
  • Experience working in or with call center or data entry operations
  • Experience analyzing data
10

Operations Lead, Patient Access Services Resume Examples & Samples

  • Maintain extensive knowledge of Alkermes products, RAS processes and role responsibilities
  • Act as a dedicated resource to RAS team: Be the “on floor” advisor to assist in solving complex issues that require escalation
  • Train new hires and participate in ongoing mentoring of team members
  • Monitor and update the training materials, job aids and work instructions as needed
  • Assist in the maintenance and enhancement of RAS systems to ensure data quality, includes organizing or participating in relevant cross functional meetings
  • Provide insight about data quality issues, and participate in key initiatives to make improvements
  • Compile RAS Team best practices to identify opportunities for process improvements; initiate improvements department-wide
  • Assist with development of program utilization reports to be provided to the field
  • Act as the liaison between the PAS management and the RAS team
  • Assist PAS management with vendor escalations
  • Work in concert with PAS Leadership and RAS team to ensure vision and objective of RAS team are met
  • Escalating any unresolved issues to PAS Leadership
  • Foster an environment conducive to trust, open communication, creative thinking, and cohesive team effort
  • Bachelor’s degree and 5+ years of experience with exposure or responsibilities related to training, program/project management, and customer care/ case management roles. Will consider other equivalent experiences
  • Ability to adapt to change, and prioritize in a dynamic and complex environment
  • Strong interpersonal skills to build and leverage trusting relationships
  • Ability to travel on occasion when business needs arise
  • High knowledge of reimbursement (claims, appeals, prior authorization etc.)
  • Experience working with Pharmaceutical sales teams & sales leadership
  • Strong analytical skills – ability to understand, create, and interpret reports, as well as maintain spreadsheets
  • Problem solving skills – ability to identify an issue and use all available resources to find the most effective and efficient resolution
  • Viewed as a leader with the ability to work independently as well as collaboratively
  • Seasoned project management skills
  • Seasoned ability to multi-task, be organized with high attention to detail
  • Experience and understanding of customer service metrics and operations in the pharmaceutical industry
11

Patient Access Services Supervisor Resume Examples & Samples

  • Responsible for the selection, training, scheduling, monitoring, mentoring, evaluating, and coaching the Patient Access Services staf
  • Assures accurate and appropriate patient registration
  • Handles escalated customer and patient calls for service recovery
  • Oversees the financial revenue capture process to secure pre-payments, co-payments and past due balances in an appropriate manner
  • Monitors quality of services provided and addresses issues proactively
  • Supports the implementation of a successful and cohesive unit, with a high level of productivity, to achieve overall performance metrics. Provides specific data, measure and targets for the area
  • Supports the implementation of standardized scheduling processes across the various clinics
  • Responsible for fiscal management by monitoring budget effectively and proposing alternatives
  • Implements provisions of the labor contracts in managing people
  • Assesses and upgrades new software releases that will impact operations
  • Works in partnership with IT and vendors to maintain functionality of equipment and software applications
  • Other duties as assigned, after appropriate training
  • Bachelor’s degree in business management, healthcare management, healthcare administration, a clinical specialty, or another field applicable to the position
  • Minimum of three (3) years of healthcare experience or related service industry experience with a customer service focus
  • Considerable ability to resolve problems related to the position
  • Ability to coach employees
  • Skilled in overseeing the efforts of individuals within the department
  • Ability to effectively involve department staff in the application of quality measurement and improvement tools
  • Skilled in fostering a positive workplace culture and building inclusive workplace teams
  • Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes
  • Capable of assisting managers with decisions and activities
  • Effective use of all Windows-based applications such as Word, Excel and Power Point
  • Ability to appropriately prioritize and carry-out work
  • Ability to comfortably and effectively facilitate meetings and feedback sessions
  • Previous experience with Epic and/or other call service software strongly preferred
  • Bilingual in Spanish, preferred
  • Leadership and supervisory experience in a fast-paced environment preferred
12

Patient Access Services Resume Examples & Samples

  • Oversees and works with staff to ensure compliance with state mandated regulations
  • Serves a liaison to city and state agencies
  • Maintains departmental records of every birth occurring at BIDMC
  • Works collaboratively with Nursing and Social Services to ensure accuracy of data
  • Notary Public Preffered
13

Patient Access Services Resume Examples & Samples

  • Incumbents may be required to perform job related tasks other than those specifically presented in this job description. The following is not an extensive list of responsibilities
  • This list of essential duties and responsibilities is intended to provide a representative summary of the major duties and responsibilities performed
  • Verifies insurance eligibility and benefits utilizing electronic or online eligibility tools or by telephone according to payer requirements
  • Documents Information obtained through insurance verification in the system
  • Assigns appropriate insurance plan from the payer response or representative
  • Ensures coordination of benefits are correct
  • Must have excellent customer service and communicationskills with the ability to effectively calm patients and beable to deal with distressed and / or agitated patients
  • Advanced medical terminology and health insurance background
  • High school diploma or Equivalent and some higher education
  • Minimum of four year’s healthcare setting office experience, registration and Supervision experience
  • Experience with Windows application systems and some Microsoft Office (Excel preferred)
  • Professional demeanor and excellent public relations skills
14

Director, Patient Access Services Resume Examples & Samples

  • Establishes adequate controls to ensure that approximately $1 billion in gross patient service revenue is protected via insurance and demographic verification, accurate registration, notifications and authorizations to third party payers
  • Monitors and reports on key metrics such as cash collections, days outstanding, unbilled, denials, etc., in conjunction with the Senior Director of Revenue Cycle Management and other Finance leadership. Recommends and implements changes where appropriate after thoughtful and measurable analysis
  • Assists in planning and development of orientation, annual compliance training, and continuing education programs for all Patient Access Services staff
  • Establishes and maintains controls for coordination of financial counseling operations. Ensures all DHCFP policies and procedures are followed relative to the application and information reporting process
  • Collaborates with Case Management, PCS, and other clinical areas to support BIDMC's throughput and capacity goals. Serves on many hospital committees that ensure achievement of hospital's operating and strategic plans. Maintains effective communication with BIDMC leadership to ensure that all third party compliance guidelines are met
  • Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: More than 7 Indirect Reports: None
  • 5-8 years related work experience required and 3-5 years supervisory/management experience required
  • Problem Solving:Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues
  • Written Communications:Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas
15

Director of Patient Access Services Resume Examples & Samples

  • 7+ years of management experience
  • Extensive experience in call center management, customer, or patient experience
  • Strong analytic and communication skills
  • Passionate about patients getting access to the best possible care
  • Able to lead and influence to all levels of staff
  • Focused on continuous improvement
16

Patient Access Services Coordinator Resume Examples & Samples

  • One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred
  • Familiarity with and understanding of hospital admissions, patient account systems, and major health insurers and general coverage issues preferred
  • Previous cashiering experience preferred
  • Demonstrated typing proficiency, personal computer, and CRT experience required; Enterprise Scheduling System experience preferred
17

Patient Access Services Coodinator Resume Examples & Samples

  • Knowledge of appropriate customer service interaction skills as it relates to greeting and assisting by phone or in person
  • Skill in presenting a professional demeanor when assisting patients, even when they may be at their worst
  • Skill in multi-tasking and setting priorities so the most critical are performed first
18

Patient Access Services Coordinator Resume Examples & Samples

  • Knowledge of hospital wide and/or department specific computer software and technology
  • Skill in providing leadership to other medical office staff
  • Ability to speak effectively before groups of customers or employees of the organization
  • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations
19

Patient Access Services Resume Examples & Samples

  • The primary focus of this position is to consistently review the performance of completed work for all operational colleagues providing consistent feedback to QA leadership
  • Adheres to Quality Assurance measures and metrics which report any trends or process improvement opportunities for each project, office, and RCS division
  • Responsible for constant communication with senior leadership regarding quality monitoring results, any identified and/or recommended training needs and deficiencies, as well as possible project improvement opportunities
  • Reports all Quality indicators for identification of trends to determine where training deficiencies exist. Implements corrective action plans as necessary to deploy training modules to both individual colleagues and project leadership
  • Maintain product knowledge expertise including new product roll-outs, upgrades and enhancements
  • Act cooperatively and responsibly with patients, visitors, co-workers, management and clients
  • Proven oral and written presentation skills
  • Minimum of 2 years of experience in Healthcare Revenue Cycle Services preferred
  • Proven knowledge and experience in all aspects of the healthcare revenue cycle
  • Proven ability to effectively lead a group and support fellow leadership members
  • Proven knowledge and experience in analytics and problem solving with the ability to recognize trends or anomalies
  • Working knowledge of MS Office Products
20

Director of Patient Access Services Resume Examples & Samples

  • Oversees and manages the administrative direction for patient registration and insurance verification
  • 3+ years’ experience of management experience in a hospital setting (preferred) with progressive responsibility in healthcare revenue cycle
  • Prior experience in a healthcare leadership role that includes accountable involvement with the strategy and execution of change and process improvement
  • Ability to plan, direct and control affairs of large complex registration areas and manage decentralized workforce
  • Ability to establish rapport and cooperation between staff in patient accounting and health information, utilization review management, IT and all other departments that impact patient access functions
  • Must possess a working knowledge of patient management and patient accounting functions and metrics, understand how they impact organizational performance, the revenue cycle, and a strong business understanding of the departments overall financial implications to the system
  • Proven excellence in communication and interpersonal skills, assisting individuals of all levels in the organization in discussing and resolving process flow, process improvement and patient account concerns are required
  • Union Experience