Technical Account Manager Resume Samples

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NV
N Vandervort
Ned
Vandervort
485 Kunze Knolls
Chicago
IL
+1 (555) 675 5456
485 Kunze Knolls
Chicago
IL
Phone
p +1 (555) 675 5456
Experience Experience
01/2014 present
Dallas, TX
Technical Account Manager
Dallas, TX
Technical Account Manager
01/2014 present
Dallas, TX
Technical Account Manager
01/2014 present
  • Processing, triaging and tracking publishers/developers submissions and marketing requests, communicating directly with publishers/developers
  • Rotating on-call (page duty) for emergency/incident response
  • Ensuring the ACS strategy complements and enhances the overall account strategy
  • Advising the account on the most effective and efficient way to use Oracle support services and products
  • Assisting in renewal of ACS contracts and contribute to pre-sales activities
  • Processing, triaging and tracking seller submissions and product requests, communicating directly with sellers and TAMs
  • Identifying additional opportunities for customers to engage with Oracle, such as technical events and business
04/2011 10/2013
Los Angeles, CA
Technical Account Manager
Los Angeles, CA
Technical Account Manager
04/2011 10/2013
Los Angeles, CA
Technical Account Manager
04/2011 10/2013
  • Building of deep, long-term customer relationships
  • Holding a PMP certification and ITIL certification is a plus
  • Managing the contract or delivery engagement as defined by ACS line management, including creating and maintaining accurate service documentation
  • Coordinating/driving customer technical issues with support/engineering/consulting
  • Willing to travel
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
  • Engaging with product management as the customer advocate on product roadmap discussions
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Memphis
Bachelor’s Degree in Computer Science
Skills Skills
  • Very good knowledge of German and a good knowledge of English
  • Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
  • Able to quickly contribute quality designs and code on multiple aspects of the platform
  • Ability to work in a highly ambiguous environment and to achieve high quality results
  • Able to understand, articulate, manage and respond to customer's detailed technical issues in a timely and concise fashion (same day mandate)
  • Has keen analytical skills, attention to detail and ability to work independently
  • Strong multitasking abilities and quick decision making skills
  • A quickly growing, great work environment that supports growth and development
  • Strong knowledge in local operator enterprise sales operations
  • Demonstrated ability to professionally handle difficult customer situations
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15 Technical Account Manager resume templates

1

Technical Account Manager Resume Examples & Samples

  • To manage the technical relationship with the client with the following responsibilities
  • Provide technical subject matter expertise across the Enterprise Solutions Technology product portfolio
  • Forge deep relationships across the client's technology teams within both the vertical IT and business silos (Equities, FICC, FX etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.)
  • Attain a deep and extensive understanding of the client architecture, infrastructure and application environment
  • Oversee all client communications relating to the technical engagement
  • Minimum of 3-5 years of experience in enterprise Technical Account Management role
  • Working knowledge of networks and network components
  • Working knowledge of software development. Experience with development is a plus
  • Fluency in English and Japanese are essential
2

Technical Account Manager Resume Examples & Samples

  • This role will be based in Beijing and travel across China and within the region should be expected
  • Maintain strong product knowledge of the full technical solutions suite, its integration points with other Bloomberg enterprise products and competitor offerings
  • Minimum of 3-5 years of experience in an enterprise technical account management role
  • Excellent verbal and written communication skills in English and Mandarin are necessary
  • Willingness to travel for work within mainland China and the region
3

Technical Account Manager Resume Examples & Samples

  • Comprehensive knowledge of Consumer Collections and relevant function areas, including regulatory and consumer guidelines and requirements
  • Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area
  • Excellent presentation, oral and written communication skills
  • Strong interpersonal skills with an ability to lead a large team
  • Ability to motivate, coach, train and delegate to team
  • Has keen analytical skills, attention to detail and ability to work independently
  • Effectively deals with change and shifting priorities
  • Strong and decisive problem solver
  • Proven ability to work effectively in a fast paced and stressful environment
  • Proven ability to multi-task, prioritize workload and meet deadlines
  • Proficient knowledge of function-specific software and computer programs
  • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc
  • Bachelor’s degree preferred, or 5-7 years of relevant experience in lieu of degree
  • 3-5 years of experience in functional area
  • 1-2 years management experience
4

Technical Account Manager Resume Examples & Samples

  • Inspect the customer’s configuration to ensure they are in the right product
  • Analyze Cloud accounts to make sure that customers are using all products to their highest potential
  • Conduct implementation calls and lead customer visits
  • Present written and verbal proposals and grow the installed base
  • Negotiate and escalate with guidance
  • 4+ years relevant service/relationship management experience
  • Creative problem-solving abilities, coupled with a desire to take on responsibility
  • Business acumen and use of account management tools
  • Understanding of financial terminology and customer’s profitability
  • Demonstrated ability to provide solutions for issues both departmental and company-wide as well as within their own account base
  • Demonstrated project management skills/techniques
  • The ability to convey technical information to a non-technical audience in a clear and understandable manner
  • Technical Certifications such as RHCSA, RHCE, or Ubuntu Certified Professional
  • A good understanding of customer applications, including the use of databases, caching, replication, and common CMS applications
  • Experience working with cloud technologies and APIs
  • Experience working with common web hosting concepts, DNS, Webservers, FTP, SSH, RDP
5

Technical Account Manager Resume Examples & Samples

  • Operate as a dedicated technical product and industry expert for the Atlas advertising platform
  • Project-manage technical implementations and manage product issues and escalations in coordination with Support teams, delivering the highest level of customer satisfaction
  • Conduct high-impact on-site services offerings, including customized product trainings based on existing and future platform features and identified gaps in client knowledge, conduct account reviews and recommendations based on Atlas advanced reporting
  • Maintain an in-depth understanding of the ad technology eco-system and its application to client and prospect needs
  • Support sales process in response to functional and technical elements of RFIs/RFPs, pitches and serve as a point of product and industry expertise in the agency and advertiser evaluation of 3rd party technology vendors
  • Identify and manage internal projects to enhance productivity and team education
6

Technical Account Manager Resume Examples & Samples

  • Oversee strategic publisher launches to ensure on-time execution and deliver service excellence during implementation
  • Define and consistently refine the template of implementation plans for internal and external usage, enabling ease of execution
  • Work with Publisher Development and Sales Engineering teams to deliver customized implementation plans to select clients
  • Influence Product roadmap functionality based on market-driven requirements
  • Actively respond to high-level escalations for both Publisher and Demand clients relating to integration issues, discrepancies, blanks, lost impressions, Iframes, etc
  • Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities
  • BA/BS required; MBA or equivalent preferred
  • 5+ years of recent work experience in the digital display advertising industry, with additional experience with mobile & video advertising also preferred
  • 2+ years of digital ad operations experience, with ad server setup and tag auditing experience preferred
  • 3+ years of operational project management experience
  • Flexibility and an ability and willingness to think strategically and act tactically
  • Very strong analytical thinking abilities, project management and organization skills
  • Ability to present clear project plans and communicate with teams to reach desired results
  • Strong oral and written communication skills; ability to communicate effectively to a C-level audience
  • Ability to troubleshoot issues related to ad serving (html, javascript, CSS)
  • Ability to troubleshoot issues related to platform setup (DFP, OAS)
  • Experience working for a digital publisher is a plus
7

Technical Account Manager Resume Examples & Samples

  • The candidate will be required to drive the technical acceptance of Products, services and end-to-end solutions with the local OpCo, including: Ensuring customized software is available in line with the agreed schedule Providing samples to the carrier
  • Resolving defects raised by the OpCo by taking logs, etc
  • Managing the SW release process with the customer and drive Technical approval with the customer
  • Being the customer interface during the product launch phase
  • Ensuring issues follow-up and general communication with customer and Motorola teams
  • Resolving issues: perform customer specific testing, take logs, communicate with development/feature teams
  • Negotiating with the customer to de-prioritize launch impacting defects
  • Product customization - Owns handset customization for the customer(s) under his/her area of responsibility, including
  • Agree customization options with the customer and then liaise with the internal teams to ensure changes are implemented
  • Liaison with internal teams for the inclusion of 3rd party applications handling the delivery of HW and SW (1FF) to the internal and customer test teams
  • Generates customization files and performs sanity checks
  • Technical support - Provide technical information, samples upgrade/ verification, participation in technical trials/demonstrations for customer(s) and account teams to maximize commercialization aspects
8

Technical Account Manager Resume Examples & Samples

  • Customer Technology Road map
  • Planning of product approval activities
  • Ensure that critical issues are addressed prior to launch. Provide regional/carrier input into RRR risk assessment
  • Facilitate, as required, Motorola development engineering staff are addressing the prioritized customer issues
  • Review all product open issues with the product PE/PSE. Take action to facilitate any issues that the PE/PSE has been unable to get satisfactorily addressed by development
  • Organize first level response to customer field issues
  • Establish strong inter-personal relationships with customer test management staff
  • Responsible for assessing and negotiating product compliance to customer requirements, establishing back end product schedule, and obtaining customer approvals
  • Provide new carrier test cases to field engineering team
  • Identify new product requirements (network features and technology)
  • Work with technical marketing to identify compliance gaps
  • Features/applications/new technologies demonstration to customers
  • Stay always updated about new technologies, products and telecommunications market
  • Collaborate with team members, manager, and other Mobile Devices organizations by participating in scheduled meetings, discuss and facilitate resolution of product issues and provide product feedback as appropriate
  • Escape Defect Analysis with FE
  • Pre-lab testing coordination and LE requirements - GCF, metrico, CV, cetecom, other
  • Re-flashing for customer, sales, marketing, all Motorola Carrier Lab Testing
  • MR content and prioritization
  • Provide software for the service team and testing support Payment of carrier test fees (PO's)
  • Support of sell-in presentations - sales team backup
  • Graduation in Electronic Engineering
  • 6+ years experience
  • Knowledge of Smartphone OS (Android, Symbian, WM, IOS, BB)
  • Knowledge of Wireless and Data technologies (GSM, EDGE, UMTS, LTE, Wi-Fi, NFC, BT, POC, USB, etc.)
  • SW architecture and process knowledge
  • Product development lifecycle knowledge
  • Advanced English level (oral and written)
  • Previous experience within Telecommunication industry
  • LI-CM1
9

Technical Account Manager Resume Examples & Samples

  • Ensure the management and delivery of support related communications, setting and communicating proper support expectations and processes, responsible for arranging and leading recurring customer meetings, acting as a single point of contact for critical or escalated issues, regularly interfacing between customer staff and VMware GSS and CPD engineers and management on behalf of their assigned customer(s)
  • Demonstrate an intimate understanding of customer’s support experiences
  • Use that understanding to proactively provide evidence based recommendations on ‘best practices’, staff education requirements, architectural improvements, professional service assistance and future strategies
  • Build a long-term customer retention and relationship dependency that prevents competitive considerations
  • Ensure the MCS Contract is up to date with the eligible support administrators that can file MCS SRs
  • A MCS Support Plan & MCS Customer Guide is given and reviewed with the customer periodically
  • Schedule & Lead a regular support review meeting and review open SRs, Questions, Concerns and their corresponding next actions
  • Assemble and Present Support Business Reviews with Customer Executive(s) and Technical Staff to show summary & understanding of support activity
  • Based on Support activity provide customer’s recommendations that will better their VMware experience
  • Learn and consolidate customer environment and use case information and make available to GSS Staff when necessary to assist in problem resolution
  • Alert GSS to customer special projects such as upgrades, migrations or after hour activity
  • Act as the Customer’s Single Point of Contact for All Management Issues
10

Technical Account Manager Resume Examples & Samples

  • Maintain current, high-level technical knowledge of the entire VMware product line and future product direction
  • Strong technical background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture (preferably with technical certifications)
  • Strong business acumen and problem-solving skills with the ability to influence internal and external stakeholders at all levels
  • Bachelor’s degree preferred or demonstrated equivalent experience
  • VCP 4 or VCP 5 certification preferred
11

Technical Account Manager Resume Examples & Samples

  • Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
  • Review support plan for business indicators and map to HP service solutions
  • Develop and grow assigned customer account relationships
  • Act as trusted advisor in the consultant role for customer and HP sales teams
  • Design and deliver support solutions
  • Provide suggestions for operational efficiencies
  • Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
  • Give input to operational methods and programs that may affect the business management strategy in a geographic area
  • Associates Degree required with 2-5 years’ experience in sales/customer service, preferably associated with technology
12

Technical Account Manager Resume Examples & Samples

  • Deliver personal service engagements for HP TippingPoint customers and partners. This work will be done both onsite and remotely
  • Create thorough documentation of work performed and provide customers with recommendations on how the better utilizes the HP TippingPoint products
  • Work with all levels of people. Our Technical Consultants work with technicians, engineers, management and senior level staff at our clients
  • Be self reliant. Technical Consultants own their professional service engagements and are responsible to driving the project to completion
  • Be quick on their feet. HP TippingPoint is the leader in the security field and we need to be able to adapt to change and thrive in an intense work environment
  • Become a subject matter expert in the HP TippingPoint product line
  • Travel will be approximately 50 - 75%
  • 5+ years of professional experience
  • Bachelor of Arts/Science or equivalent degree in computer science or related area of study
  • Without a degree, three additional years of relevant professional experience (8+ years in total)
  • Knowledge and Skills Required
  • Highly proficient in TPC/IP networking
  • Strong knowledge of IP Routing (OSPF/BGP)
  • Knowledgeable in network security
  • Experience with Firewalls, IDS and IPS
  • Experience with VMware and/or other virtualization systems
  • Familiar with network protocol and packet analysis
13

Technical Account Manager Resume Examples & Samples

  • Developing new products to improve our business, involvement in desktop and app testing and rollout for new sites, products and ad formats
  • Drive high levels of customer satisfaction in assigned clients and brands through effective campaign management
  • Enforce standard policies and procedures to maintain quality standards and improve customer satisfaction with Bell Media’s products and services
  • Look for creative ideas to help our brands lead the industry in terms of creative executions and functionality
  • Strong computer skills: HTML, Javascript, and CSS
  • Testing creative to ensure that publisher specifications are met
  • Relationship Building
  • MS Office, PowerPoint and Excel applications
  • 3 years + related experience in Ad Trafficking, Technical Account Management, Ad Operations and Optimization preferably with an ad industry, media, sales and/or marketing agency/publisher
  • Educated to degree level or equivalent in Technology, e-Publishing, Graphic Design, Business, Media
  • 3+ years in a service organisation
14

Technical Account Manager Resume Examples & Samples

  • Ensures contractual service support requirements are understood and managed
  • Engagement on high profile customer incidents and "critical situations"
  • Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
  • Ensuring 'Resolution and Contingency' plans are effected and technical problem resolution is proceeding as per process commitments
  • Proactively identifying and resolving issues before they affect the customer's equipment
  • Frequent scheduled customer visits and ad-hoc travel requests to resolve customer escalations or to provide onsite, informal training
  • Participation in Follow the Sun and Out of Hours rota’s to ensure full coverage may be a requirement
  • Presents operational and service level reports and explains service level support available to internal or external customers
  • Compiles, analyses and reports statistical data and trends relating to service level compliance and operational effectiveness
  • Provides point of contact for process related questions or issues and facilitates process related meetings
  • Developing and presenting Quarterly and Annual Reviews to customer senior management
  • Developing and presenting periodical customer reviews to Dell senior management
  • Bachelors Degree (or equivalent) in a related discipline preferred
  • Relevant industry experience
  • Project/IT/Services Management background essential
  • Functional technical knowledge of Networking, Storage and Solutions
  • Technical certification an advantage
  • ITIL certified (foundation minimal)
  • Advanced presentation skills
  • Consultancy skills
  • Expert presentation skills required for interaction with sales team, customers and management
  • Expert project management experience with effective prioritizing and documentation skills
  • Ability to multi-task simultaneous escalations
15

Technical Account Manager Resume Examples & Samples

  • Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant may have
  • Lead product trainings and perform merchant business reviews as needed
  • Occasional travel may be required ( <10% travel)
  • A self starter with strong organization skills, resolution management, and ability to manage multiple issues at once
16

Technical Account Manager Resume Examples & Samples

  • On a daily basis by work on customer issues, providing guidance on possible strategies to take, and stay in tune with the active projects for each TAM account portfolio
  • Train new staff members to quickly and effectively bring them up to speed and help contribute to the team and organization
  • Together with the Technical Support Manager plan and implement best practices for TAMs to maximize operating efficiency
  • Perform a high level transaction review on the high-touch accounts a minimum of twice per month
  • Perform account training and/or retraining functions as needed to each of your assigned accounts
  • Foster & build business relationships with other cross functional teams including peer Customer Support organizations, Product Management and Marketing
  • Maintain a high availability to all accounts
  • Maintain ownership and account update on escalated tickets until the issue is resolved
  • Superb written & verbal communication and customer interaction skills
  • Strong organization skills including resolution management and follow up
  • Knowledge of programming languages such as Java, C/C++ and/or Perl; operating systems such Unix and Windows; and commercial software applications is a plus
17

Technical Account Manager Resume Examples & Samples

  • A minimum of 3 years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and the support industry
  • Fundamental knowledge in two or more of the following: network and desktop operating systems, enterprise resource planning and information worker applications, database systems, messaging, management and operations, and/or network security. Products may include, but are not limited to: Windows Server, Active Directory, Windows Azure, SharePoint Server, SQL Server, Exchange Server, Dynamics ERP, Hyper-V, and System Center
  • Bachelor’s degree required, Microsoft certification preferred
18

Technical Account Manager Resume Examples & Samples

  • Customer Health through Service Delivery Planning & Execution
  • Manages a diverse and complex scope of support issues
  • Solves complex support issues effectively. Escalates as necessary for confirmation of solutions or other options as needed
  • Makes good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis
  • Decisions sometimes impact immediate group and other related groups
  • Determines most effective method of problem resolution by utilizing internal resources when necessary
  • Consistently demonstrates concise and effective communication with customers and employees
  • Occasionally leads sharing of best practices with team community
  • Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives
  • Frequently establishes and maintains relationships with Field Sales and MCS to execute on a service account/delivery plan
  • Position relies internally upon GTSC/CSS Support Professionals, Premier Field Engineers, and their management, MCS Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
  • Communicates with and influences Microsoft Services leadership/management at team level
  • Externally position relies upon Customer Support Manager (CSMs) and named Support Contacts - usually comprised of IT managers and individual technical contributors
  • A minimum of 3 years or more experience in an enterprise support with a strong understanding of corporate account support needs and knowledge of support industry
  • Fundamental knowledge in two or more of the following: network and desktop operating systems, information worker applications, database systems, messaging, management and operations, security
19

Technical Account Manager Resume Examples & Samples

  • Daily management of large, technically complex and demanding customer accounts. This involves developing a support strategy, issue tracking and follow up thru root cause analysis
  • Proactively monitor client’s transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. Technology, Customer, Business Leaders) to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
  • Recognize revenue opportunities and communicate to the LN account team
  • Provide technical and product knowledge expertise to clients, Customer Managers, Account Managers, TSAs, product management, etc
  • Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person. Provide advanced level technical support for escalated customer issues conducting Network configuration, workstation installation, comm server configuration and hardware configuration analysis
  • Set customer expectations and negotiate priorities
  • Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.). Mentor and coach LN team members
  • Education: High School diploma/technical classes and previous work experience within the Customer Service and Technical Support industry. Preferred BS degree in Computer Science or Business discipline
  • Experience: 3-4 years related customer service experience required in a professional technical capacity; past customer service, technical support, personal customer contact position and customer advocacy
  • The candidate must have working knowledge and been involved in medium to large scale systems implementation
  • VAX/IP/FTP/MS-DOS/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working Knowledge of MS Networking
  • Advanced Customer Service Training
  • In depth knowledge of LN products and services allowing to resolve issues from TSA’s
  • Be available to assist clients twenty-four hours a day, seven days a week, when notified via on-call pager
  • Be available for flexible national and international travel to customer sitesQualifications
20

Technical Account Manager Resume Examples & Samples

  • Bachelor degree in Civil Engineering, Architecture, Mechanical Engineering, or similar
  • Knowledge of the Architecture, Engineering and Construction industry in Mexico, minimum 5 years experience
  • Knowledge of the Autodesk solution portfolio is required (e.g. AutoCAD, Revit, AutoCAD Civil 3D, Navisworks, AutoCAD Plant 3D)
  • High presentation skills
  • Requirements gathering and opportunity discovery proficiency
  • Solution Sales methodology or technical sales experience a plus
21

Technical Account Manager Resume Examples & Samples

  • Account Plan Development and Management: In partnership with Major Account Executives, develops technical account plan and executes on strategy/ tactics for closing business. Uses Autodesk company standard sales methodologies to ensure technical closure and alignment with sales strategies
  • Customer Relationship Management: Develops required level of knowledge of customers' business process, workflows, and technical requirements in order to build "trusted advisor" relationships with customers. Maintains a comprehensive knowledge of the business processes, technology trends, and workflows, within their domain of expertise, to provide insight and guidance required to position the value of current and new Autodesk solutions
  • Technical Discovery & Solution Fit: Manages technical discovery. Provides leadership and guidance in the formulation of requirements definitions, scope documents, user needs studies, process assessments and project assessments for sales opportunities. Leverages Autodesk software, applications and services together with other resources to develop innovative solutions that satisfy technical, fiscal and schedule constraints within the customers business
  • Technical Closure: Manages technical evaluations, defines solution architecture, facilitates product demonstrations, "pilot" projects, etc. Provides technical validation and assesses feasibility, correctness and completeness of proposed solutions; applies best practices in solving business problems. Assess and direct customers regarding strategic product issues involving license deployment, licensing structures and license management to maximize customer satisfaction and product revenue
  • Internal Leadership: Shares best practices, competitive information, innovation, and thought leadership within the sales organization, product divisions, and technical sales organization. Interacts and communicates with the various business units of Autodesk to ensure that the Major Account needs are met. Provide answers and knowledge share technical product and integration information pertaining to Autodesk or competitor products
  • Bachelor degree in Architecture, Civil Engineering, Mechanical Engineering, Construction, Plant Engineering, Industrial Automation, or related industry
  • At least 5 years of practical experience in the Utility industry including one or more of the following areas
  • AutoCAD Utility Design, Revit, Navisworks, InfraWorks, Civil 3D, Plant3D, P&ID, or other focused software applications
  • Inventor, Alias, 3DS Max, Vault, or other focused software applications
22

Technical Account Manager Resume Examples & Samples

  • At least 8+ years’ experience in customer-facing positions as a professional services consultant, preferably with a management consulting or “Big 5” consulting organization
  • Ability to travel up to 20 percent of the time, including international
  • B.S., B.A., or M.S. degree, VCP will be highly regarded
  • Background in management consulting o
23

Technical Account Manager Resume Examples & Samples

  • Project manage technical implementations and manage product issues and escalations in coordination with support teams, delivering the highest level of customer satisfaction
  • Evangelise Atlas solutions at industry events and seek out speaking opportunities to promote Atlas and drive industry leadership credentials
  • Understanding of the ad tech echosystem
  • Humble & collaborative
  • Excellent experience working with Atlas
24

Technical Account Manager Resume Examples & Samples

  • Daily management of large, technically complex and demanding customer accounts. This involves developing a support strategy, issue tracking and follow up thru root cause analysis. Proactively monitor clients' transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. Technology, Customer, Business Leaders) to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
  • Travel to clients' job site to provide on-site process analysis, consultation, training and assistance to customers
  • Experience: 3-4 years related customer service experience required in a professional technical capacity; past customer service, technical support, personal customer contact position and customer advocacy. ? The candidate must have working knowledge and been involved in medium to large scale systems implementation
  • In depth knowledge of LN products and services allowing to resolve issues from TSA's
  • Experience in handling escalated customer support calls , recognized as being Customer Service / Team Player oriented. ? Proven Customer Service skills with excellent written and verbal communication skills. ? Outstanding presentation and training skills
25

Technical Account Manager Resume Examples & Samples

  • Minimum of 5 years of experience with 3+ years in a Customer Support/Account Management role is strongly preferred
  • A track record of a strong customer focus
  • Must have the ability to skillfully prioritize and manage concurrent merchant projects and issues
  • Excellent written and verbal communication skills, English/Spanish
26

Technical Account Manager Resume Examples & Samples

  • Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant that may arise
  • Occasional travel may be required ( ~10% travel)
  • A track record of a strong customer focus. 5+ years of experience in a Customer Support/Account Management role is strongly preferred
27

Technical Account Manager Resume Examples & Samples

  • Maximize customer relationship & build loyalty
  • Sales opportunity creation
  • Generate profitability sales
  • Secure seamless transition to operations
  • Optimize Account team performance
  • At Least 10 years’ experience in Account Management in the Telecommunications or ICT Industry
  • Technical experience and knowledge required in IP Technologies
  • A degree qualification or Equivalent
28

Technical Account Manager Resume Examples & Samples

  • Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person
  • Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.)
  • Mentor and coach LN team members
  • Experience in handling escalated customer support calls, recognized as being Customer Service / Team Player oriented
29

Technical Account Manager Resume Examples & Samples

  • 4+ years of experience with direct Customer Support and/or Account Management
  • Superb communication and customer interaction skills
  • Knowledge of programming languages such as Java, C/C++ and/or Perl; operating systems such Unix and Windows; and commercial software applications
  • Bachelor’s degree in Computer Science, Management Information Systems or related discipline
  • Multilingual skills needed: English, Spanish. Portuguese as a plus
30

Technical Account Manager Resume Examples & Samples

  • Act as the single point of technical contact for assigned merchant and partner accounts
  • Provide technical implementation assistance to merchants, developers, and partners
  • Perform business analytics and performance monitoring of live merchants and partners
  • Perform regular business reviews with merchants and partners
  • Provide eCommerce and payment acceptance advice and best-practices to merchants and partners
  • Troubleshoot escalated technical problems
  • Escalate issues to Product Development, Product Management, and/or Operations teams and managing their resolution
  • Interface directly with external merchants, developers, and partners
  • Participate in requirements, design, and roll out of new products and services
  • Represent Client Support to other departments in the company including sales, operations, product management, and product development
  • Credit card payments and credit card payment systems
  • ECommerce systems
  • Web technologies and systems
  • Shopping cart technologies
  • Checkout and conversion best practices
  • 5 years in-depth technical experience such as customer support, software development, or web development
  • Bachelor's degree required
  • Exper ience working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways) required
  • Good knowledge of payments and eCommerce sector
  • Demonstrated strong leadership capabilities and interpersonal skills
  • Excellent written and verbal communication, and customer interaction skills
  • Proficient in web-based software development technologies (PHP, ASP, .NET, Java, JavaScript, Ruby)
  • Web Technologies : JS, HTML, familiarity with other scripting languages is a plus, request/response paradigm, XML, JSON, Web Services
  • Web Security : SSL, HTTPS, Hash algorithms
  • Understanding of how to search and interpret application server logs, etc
31

Technical Account Manager Resume Examples & Samples

  • Very detail oriented
  • Strong knowledge of Flash, HTML, JavaScript
  • Excellent communication skills; written and verbal
  • The ability to work effectively in a team environment
  • Strong time-management and organizational skills
  • Strong aptitude for identifying problems and areas of improvement
  • Ability to thrive in a fast paced, deadline driven work environment
  • Flexible to evolving responsibilities and last minute changes
  • Proficiency in Microsoft applications, including Outlook, Excel, Word and PowerPoint
  • Education in web development, internet and/or traditional marketing preferred
32

Technical Account Manager Resume Examples & Samples

  • Travel is required up to 50 percent of the time, including internationally
  • VCP 5 minimum
  • Excellent communications and interpersonal skills, including ability to interact and communicate with Architect, Program Management and CxO level personnel
33

Technical Account Manager Resume Examples & Samples

  • Besides the requirements mentioned above, the ideal candidate would also have
  • Operational knowledge of Windows/Linux servers, including configuring services, shell scripting etc
  • Expertise in video ad monetization models, DRM mechanisms (FAXS)
34

Technical Account Manager Resume Examples & Samples

  • Provide ad-hoc Technical Support to CyberSource’s blue chip customer base, including troubleshooting and resolution
  • Liaise with clients along side the Sales Team, representing CyberSource’s products and services from both a technical and software integration perspective
  • Manage technical communications with merchant’s technical team, project team, customer services team and senior execs
  • Work with regional front-line support teams for technical escalation and issue management
  • Meet with existing clients for service born opportunities and reviews
  • Work with Sales team to identify new opportunities within existing relationships
35

Technical Account Manager Resume Examples & Samples

  • Produce and deliver against prescribes set of proactive program deliverables
  • First point of escalation for customer concerns relating to technical issues
  • Customer advocate and represent their needs with internal product teams
  • Ensure timely response/resolution to technical and product inquires
  • Ensure resolution results within established Service Level Agreement Guidelines
  • Awareness / Document Customer business priorities
  • Provide proactive Issue Status updates to required parties
  • Drive Customer Experience improvements through timely services review
  • Record and document all issues related to customers within established process guidelines
  • Get involved and work high priority technical issues where needed
  • Provide on-site assistance as needed to resolve product issues (minimal)
36

Technical Account Manager Resume Examples & Samples

  • Achieve customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention
  • Provide information and recommend best practices for the management of Microsoft technologies in accordance with the
  • 5+ years’ experience in an enterprise support environment with a strong understanding of corporate account support needs
  • Exceptional Time Management skills
  • Experience with managing customer facing critical and complex situations or incidents
  • A positive and constructive minded team player
  • Account management experience and/or customer engagement responsibility
  • General Knowledge of Microsoft’s Enterprise Products
  • MCITP-EA Certification is considered an asset
  • ITIL certification is considered an asset
  • University degree in Technology or related Certifications are considered an asset
37

Technical Account Manager Resume Examples & Samples

  • Ensure success of all technical partnership aspects to support new product, feature launches, integration support, and internationalization
  • Improve product feature offerings and influence product strategy to better serve our users and partners
  • BS degree in Computer Science or equivalent practical experience
  • 5 years of hands-on experience in Internet products and technologies. Experience in identifying and defining business needs along with building end-to-end technical solutions to address these business needs
  • Firm understanding of information systems and technologies (e.g. data management, SQL, etc.)
  • MS degree in Computer Science
  • Excellent project or program management skills in managing several large-scale, interrelated, and complex technical projects with high attention to detail and quality results within the project deadlines
  • Design/coding experience in Java, Python, PHP, or Ruby
38

Technical Account Manager Resume Examples & Samples

  • Provide ad-hoc Technical Support to CyberSource’s blue chip customer base
  • Liaise with clients along side the Sales Manager, representing CyberSource’s products and services from both a technical and software integration perspective
  • Work with clients to achieve an understanding of their core business and vertical and where CyberSource can add value
39

Technical Account Manager Resume Examples & Samples

  • 10+ years’ experience in customer-facing positions as a professional services consultant, preferably with a management consulting or “Big 5” consulting organization
  • 5+ years current experience in Federal or State information technology roles is a plus
  • Experience with VMware products, VMware certifications are a plus and certifications in related technologies is an advantage
  • Ability to travel up to 30 percent of the time
  • BS/BA required, MS degree is a plus
40

Technical Account Manager Resume Examples & Samples

  • Minimum of 10 years of Systems Engineering experience or equivalent (enterprise storage or server industry experience preferred)
  • Minimum of 2 years of Senior Technical Account Management
  • BA/BS (EE/CS) or equivalent
  • (TAM III) Demonstrated performance by managing through critical account situations, capturing high share of wallet as well as developing and coordinating international account initiatives
  • Complete and demonstrated understanding of computer and advanced storage networking technologies
  • Thoroughly competent in all NetApp’s product offerings, including service options
  • Excellent business communication skills and ability to lead CxO-level conversations
41

Technical Account Manager Resume Examples & Samples

  • Knowledge and experience implementing and supporting Azure/O365 workloads and environments, including experience with PG team to remove blockers to implementation
  • A minimum of 5-7 years or more experience in an IT services or consulting, with a strong understanding of corporate account support needs and knowledge of support industry
  • Fundamental knowledge in two or more of the following: mobility, application development, cloud, network and desktop/server operating systems, information worker applications, database systems, messaging, management and operations and security
42

Technical Account Manager Resume Examples & Samples

  • Communicate directly with client technical and business teams to understand business requirements and provide technical recommendations and guidance. Proactively monitor client transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. technology, customer, and business leaders). Partner with all internal teams to create a single, seamless LexisNexis face to the client
  • Engage clients in assessing their business needs and making recommendations on optimizing software and processes including identification of training needs. Perform analysis and provide recommendations to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
  • Understand and document the technical requirements and implementation specifications for the client . Follow-up on requests, resolve technical support issues and communicate solutions directly with client technical teams
  • Follow defined processes to provide timely status updates, root-cause analysis and service level agreements metrics, and other reports to track customer specific data. Develop proactive tools to continuously improve customer support processes
  • Manage/lead critical support escalations, which often include multiple internal and external support teams and often with visibility to internal and external leadership teams. Will be the point of contact providing technical and product knowledge expertise and resolution to both technical and non-technical audiences verbally and in writing through a variety of communication tools. Serve as a trusted advisor to the customer in implementation and process decisions
  • Assess customers’ risks and needs and recommends appropriate service offerings to proactively address
  • Document recommendations formally via service delivery plan and present to customer and virtual account team unit. Use project management methods to document, prioritize, track and drive implementations. Manage the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust
  • Provide advanced level technical support for escalated customer issues conducting network configuration, workstation installation, server configuration and hardware configuration analysis. This involves developing a support strategy, issue tracking and follow up through root cause analysis
  • Travel to client’s job site to provide on-site process analysis, consultation, training and assistance to customers. Willingness to be on-call when required to ensure client support is not impacted
  • Perform review of client business processes and understand relevant operations. Document and routinely review processes, procedures, customizations and configuration
  • Create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint, etc.). Mentor and coach LexisNexis team members. Cross-train other teams/team members on processes and client-specific implementations
  • Manage, prioritize and advocate for customer requested enhancements with the product management team
  • 4 year college degree in Computer Science, Management Information Systems, Engineering or Business discipline preferred – or equivalent job experience
  • 4+ years’ experience in technical support, customer contact position or customer advocacy role. Compliance industry experience desired
  • Willingness to travel to domestic and international customer sites
43

Technical Account Manager Resume Examples & Samples

  • This individual will apply attained experiences and knowledge in solving routine problems using established policies and standard practices
  • Is responsible for a specific geographical install base
  • 8 to 12 years of experience is preferred
  • A Bachelor of Arts or Sciences Degree in Electrical Engineering, Computer Science, or equivalent is required. A Graduate Degree is desired
  • Experience which demonstrates a significant level of expertise in technical specifications required to sell NetApp products and services is required
  • Specialized knowledge in breadth and/or depth
44

Technical Account Manager Resume Examples & Samples

  • Ensure proper execution and delivery of all digital ad campaigns
  • Build excellent relationships with internal and external teams. Communicate daily with sales and sales support teams, third party vendors and client contacts as publisher-side post-sales execution expert
  • Perform thorough QA checks on ad creative and custom programs. Manage various aspects of technical implementation and testing for ad products and custom builds
  • First point of contact for campaign issues and requests. Ability to troubleshoot and learn new systems independently a big plus
  • Recommend advertising technology solutions to internal client team based on a comprehensive understanding of the client’s requirements and marketing objectives
  • Monitor and optimize campaign metrics for delivery and performance; provide detailed reporting and recommendations to all internal teams
45

Technical Account Manager Resume Examples & Samples

  • Work with Dow Jones Professional Information Business Sales and their prospects/clients looking to understand and exploit integration possibilities with all Dow Jones technologies
  • Advise and mentor prospective clients and/or their nominated third parties on their development of integration with Dow Jones platforms
  • Share best practices, model designs etc. with prospects/clients for both technical development and successful negotiation of client’s internal approvals processes
  • Provide feedback to Dow Jones Product group, Technology group, PMs, platform teams, etc. on emerging requirements and client technology trends, lessons learned from pilot engagement approach
  • Collaborate with pilot team to build portfolio of successful examples/references
  • Technical account management of client post-sale, to facilitate ongoing takeup and use of Dow Jones technology within the client organisation
  • More than 5 years prior work in a customer-facing/interacting role
  • Experience with Agile development practices
  • Prior experience building and leading technical product demonstrations that include APIs, XML feeds, and configurable widgets
  • Prior experience responding to functional and technical elements of RFIs/RFPs
  • A Bachelor of Science (or equivalent degree) in Computer Science or a related field
  • Experience and familiarity with our products and lines of business
  • Software development experience. Preferably with one or more Dow Jones products/technologies - Factiva, Risk & Compliance, VentureSource, Newswires, etc
  • Strong coding skills in several programming languages, preferably including at least one contemporary mobile development language or framework
46

Technical Account Manager Resume Examples & Samples

  • Provide technical implementation assistance to developers
  • Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
  • Client-facing travel (international and domestic), ~10%
  • Credit card payments and payment systems
  • 5+ years in-depth technical experience such as customer support, software development, or web development
  • Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
  • Understanding of mobile payments and architecture
  • Executive-level written and verbal communication, and customer interaction skills
  • Experience with web-based software development technologies
  • Understanding of Web Security
  • Familiarity with PCI DSS
47

Technical Account Manager Resume Examples & Samples

  • Experience using Ad Serving platforms (ex: DoubleClick)
  • Education in web development, digital and/or traditional marketing preferred
  • 2+ years of advertiser technology production work preferred
  • Strong client service and technology background required
48

Technical Account Manager Resume Examples & Samples

  • Ensure proper execution and delivery of digital ad campaigns using DFP and the programmatic platforms used to execute direct programmatic deals
  • Build excellent relationships with internal and external teams. Communicate daily with sales and sales support teams, third party vendors and client contacts as publisher-side AdOps and technical expert
  • Upload client creative and perform thorough QA checks on ad creative and custom programs
  • Manage the production process for custom display ad products, including leading kick-off discussions with clients, eloquently describing our ad product functionality, collecting assets, maintaining timelines and coordinating production with the design team
  • Personally troubleshoot trafficking and ad tech issues, working with internal and external teams as necessary
  • Recommend advertising technology solutions to internal client team based on a comprehensive understanding of the client’s requirements, marketing objectives and technical capabilities
  • Maintain up-to-date understanding of industry standards in ad technology, including ad verification, viewability, and programmatic ad serving
  • Ensure that any internal systems are properly mapped to clients 3P systems and that those mappings are properly and consistently maintained
49

Technical Account Manager Resume Examples & Samples

  • Must be able to read and understand contracts, SLA's, and technical requirements to ensure compliance and drive performance metrics related to time and financial obligations for a portfolio of national accounts
  • Continually monitor and adjust work status queues, respond to, and resolve national account customer pre-install issues through independent decision making and cross functional engagement and collaboration
  • Ensure appropriate billing system structure and issuance. Within limits, has authority to resolve one-time or on-going billing issues including but not limited to; credits and adjustments for service interruptions, network performance or delays
  • Develop and communicate customer implementation strategies to support the migration of Voice, Video and Data services onto the Comcast network delivered by Fiber or Hybrid Fiber Coax
  • Provide operational consultation to sales and fulfillment teams during the sales proposal process including customer site visits as required pre-sale
  • Advise the sales account manager on possible opportunities to generate additional revenue and/or units by conducting regular account analysis. Business recommendations may include installation of new/additional products, identification of sites newly ready for installation, and upgrades to existing levels of service
  • Project Manage the overall installation of multi-site customers from design of services and sale to implementation. Cultivate and maintain relationships with field operations to ensure order fulfillment and quality assurance activities are completed in a timely manner
  • Coordinate and direct technical resources to support customer information requests related to Comcast Business Services products and services such as Internet, Voice and Data solutions, managedIP, business systems and managed services
  • Manage and direct the work of others through a functional matrix and responsible for order pipeline activity consisting of site surveys, construction, and provisioning to installation, billing and on-going performance reporting throughout the customer life cycle
  • Travel to customer locations on a regular or as needed/requested basis and/or maintain regularly scheduled calls to review service performance reports and other customer requested information including but not limited to; installation processes, network performance, and other defined customer experience metrics throughout the relationship with the account
50

Technical Account Manager Resume Examples & Samples

  • Act as the technical interface between Motorola and its strategic partners, manage technical inquires from Product teams, and ensure the prompt and proper resolution of technical challenges
  • Improve product feature offerings by providing feedback to internal teams including Product Management and Engineering by maintaining tools and internal websites with current partnership information
  • Guarantee the technical aspects of a Product Team’s integration of partner technologies by providing necessary documentation and technical guidance
  • Identify, drive, and optimize process improvement to ensure up­-to­-date knowledge of Motorola commitments and obligations to the partnership
  • BA/BS (or equivalent) in a technical field
  • At least 5 years of hands-­on experience in the embedded space, knowledge of Internet technologies
  • Prior external partner facing experience is a plus
  • Experience working with embedded systems
  • Ability to work well in a cross­-functional team environment
  • Excellent written and oral business communication skills
  • 2­-3 Years SalesForce experience; SalesForce Admin experience is a plus
  • Software development experience is a plus
51

Technical Account Manager Resume Examples & Samples

  • Be able to prioritize & mange campaigns, projects and client relationships
  • Possess strong written & verbal communication skills
  • Have a passion for music, advertising and be able to thrive in a fast-paced, entrepreneurial environment
52

Technical Account Manager Resume Examples & Samples

  • Understand and document the technical requirements and implementation specifications for the client. Follow-up on requests, resolve technical support issues and communicate solutions directly with client technical teams
  • 4+ years’ experience in technical support, customer contact position or customer advocacy role. Law Enforcement knowledge desirable
  • Knowledge of MS Windows, VMS/IP/FTP/MS-DOS/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working knowledge of MS Networking
  • Possibly some limited travel may be required
53

Technical Account Manager Resume Examples & Samples

  • Build an in depth knowledge of Lyst’s technical solution and act as a technical point of contact for all US clients
  • Ensure the smooth onboarding of clients and retailers on to the platform
  • Liaise internally with partnerships, engineering and operational teams, supporting and assisting them to hit deadlines and delivery goals
  • Manage miscellaneous queries from internal teams surrounding customer orders and product data on Lyst.com
  • Constantly seek to help to improve the onboarding of new clients to make the process easier and quicker
54

Technical Account Manager Resume Examples & Samples

  • Map VMware solutions to the customer’s unique business and technical requirements to ensure strategic long term value
  • Provide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements
  • Support customer business objectives by effectively leveraging TAM program deliverables
  • Business acumen and problem-solving skills with the ability to influence change at all levels
55

Technical Account Manager Resume Examples & Samples

  • Drive resolution of ad-related technical issues
  • Investigate new ad technologies and Ad Network enhancements (targeting options, cost reduction etc). Project manage strategic initiatives to deliver high impact business results
  • Act as the ad operations prime on cross-platform testing on site/app rollouts and products ensuring proper implementation of ad-related tools (ex: DFP, Krux, etc.)
  • Develop new products and provide creative ideas to improve our business and lead the industry in digital advertising best practices
  • Identify opportunities to exhibit thought leadership to create or revise tools and processes within the team that will garner better results (for both user experience and/or revenue)
  • 3+ years related experience in Ad Trafficking, Technical Account Management, Ad Operations and Optimization preferably within digital ads industry
  • Strong working knowledge of one or more Ad Management Systems (Examples: DFP/DFA (DART), Ad Tech, OAS, BlackArrow, etc)
  • Experience with online advertising technologies (HTML5, Streaming video, iFrame, VAST, VPAID, VMAP)
  • Working knowledge of web tools: Charles Proxy, Fiddler, developer tools, etc., an asset
  • Experience with online and mobile app troubleshooting
  • Strong web development skills: HTML, Javascript, and CSS
  • Knowledge of IAB ad formats and emerging online trends (Examples: Rising Stars, Viewability, HTML5, Programmatic, Ad Blocking, Ad Fraud)
  • Understanding of and ability to troubleshoot 3rd Party Rich Media platforms including AdCentric, Atlas, DART, eyeBlaster, eyeReturn, etc
  • Understanding of the programmatic advertising landscape, and the relationship between DSPs, SSPs, and DMPs
  • Familiar with auction based bidding fundamentals (Deal IDs, Auction Types, Open vs. Private Marketplaces) and programmatic metrics (Winning Bid Price, Bid rate, eCPM, Closing Price, etc)
  • Experience with online video players (ex Brightcove, Adobe, etc) and CMS systems, an asset
  • Experience with DAI on connected devices and set-top boxes, is an asset
56

Technical Account Manager Resume Examples & Samples

  • Quickly understand customer business challenges and then work with subject experts to produce a technical solution / workflow to problem
  • Articulate clearly often complex solutions and workflows in a way which can be clear understood by different stakeholders. With the ability to explain the solution in ways which resonate and are easily understandable to different business stakeholders
  • Manage technical evaluations, demonstrations, “pilots”, projects by coordinating technical resources. Ensure demonstrations etc correctly address customer workflow challenges
  • Efficiently leverage the technical resources of the Autodesk Global technical team
  • Write RFP documents and co-ordinate virtual teams to respond to RFP documents
  • Confident and clear presentation style
  • Industry experience as a BIM coordinator, lead designer or project manager on large projects in either Buildings or Infrastructure projects
  • Deep knowledge BIM / Collaboration workflows for Major Infrastructure / Building projects
  • Understanding of the application of BIM on major projects
  • Understanding of Cloud Computing
  • Experience writing or responding to BIM execution plans
  • Experience using Autodesk applications
  • Experience in defining system requirements for IT projects in Engineering / Construction sector
57

Technical Account Manager Resume Examples & Samples

  • Experience world class training
  • Experience Real Leadership through face to face meetings with Microsoft Senior Leaders
  • Build an unrivalled network with the brightest graduate talent from all over the world
  • Gain support needed to fast track their career
  • Achieve customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL); management of support services to Enterprise customers
  • Establish a long term and sustainable relationship with their customers for support
  • Organize regular support delivery and contract status review meetings with customers
  • Establish and document future client projects and IT initiatives in order to best support their customers
  • Create and maintain a Service Delivery Plan per customer account
  • Clearly plan, request resources and maintain project leadership of the various components of the Microsoft Premier
  • Experience in an enterprise support environment with a strong understanding of corporate account support needs and knowledge of support industry
58

Technical Account Manager Resume Examples & Samples

  • Use your breadth and depth of knowledge across product offerings as you partner with sales, client team to recommend partner solutions
  • Create and execute a project plan for new customer integrations working with stakeholders to identify and mitigate technical dependencies and roadblocks for a successful integration and deployment
  • Manage and own customers technical support requests, providing investigation prioritization with continuous and timely updates to customers
  • Take ownership for resolving Bing Ads platform technical issues and work with customers to optimize implementations for performance and delivery
  • Deliver and maintain a support plan. Conduct regular service meetings to build trust, communicate product enhancements, supportability plans, strategy product plans and review open technical opportunities
  • Deliver technical project presentations, best practises, trainings to varying levels of business and technical audiences
  • Maintain and expand working knowledge of current and related products, including integration processes and industry trends
  • Construct SQL queries to access information in Microsoft’s internal databases for the purposes of reporting and troubleshooting
  • Manage internal Microsoft engineer relationships to influence incremental product improvements
  • Share best practices with team members to contribute to enhance the quality and efficiency of customer support
  • Drive and deliver on projects to improve partner engagements and operational efficiencies
  • Highlight systemic issues and trends to identify platform enhancements with business and R&D teams
  • Bachelor’s degree or equivalent practical experience required (Computer Science, Engineering or Mathematics or related field preferred)
  • Minimum 3 years’ experience in troubleshooting technical issues in a client facing role
  • Minimum 3 years’ working with development technologies including Java, .Net, XML, REST, OAuth, XML and SOAP. Ability to manipulate SQL joins
  • Minimum 3 years’ experience with online advertising technology
  • Highly skilled in interacting with sales/partner led business and technical stakeholders and translating complex customer requirements into appropriate solution architectures independently
  • Exemplary communicator with excellent written and oral business communication skills. A second language would be advantageous
  • Outstanding organizational and planning skills, demonstrated ability to work under deadlines and prioritize several complex projects simultaneously in a fast-paced and growing environment towards the highest return
  • Strong technical writing skills to be utilized for case management, knowledge capture, bug management and training
  • Familiarity with the ad serving industry, ad exchanges, and networks and real time bidding
  • Infectious sense of enthusiasm, fun, and imagination
  • Obsessed with providing a great experience for our customers
  • Relevant and current MCSE certification is advantageous
  • Organic and paid search experience preferred
59

Technical Account Manager Resume Examples & Samples

  • Produce and deliver against prescribed set of proactive program deliverables
  • Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities
  • Ensure timely response/resolution to technical and product outstanding items
  • Ensure resolution results within established service level agreement guidelines
  • Awareness and document customer business priorities
  • Provide proactive issue status updates to required parties
  • Drive customer experience improvements through timely services review
  • Maintain oversight and influence of all issues related to customers within established process guidelines
  • Get involved and work high-priority technical issues where needed
  • Provide on-site visits as needed to execute program services
  • Host periodic checkpoint and status calls with customers and internal stake holders
  • Identify enablement goals and plans
  • Voice of the customer within Adobe
  • Central point of contact for customer
  • Provide regular feedback on current experience
  • Best practices guidance
  • Manage technical escalations for the designated account
60

Technical Account Manager Resume Examples & Samples

  • Perform a deep dive review of the clients business systems requirements and understanding of relevant business operations
  • Successfully migrate top clients from old software by providing client specific gap analysis, detailed communication and thorough training sessions
  • Provide direct, daily support to key clients by troubleshooting simple issues and questions across applications, resolving issues, answering questions (via email and phone). Coordinate with Tech Support for more complex issues
  • Record support work in Salesforce.com
  • Chasing up with internal departments regarding product issues, bugs, developments etc and feeding this information to both the client and AM
  • Report and manage any client impacting product escalations. Collaborate with product team to troubleshoot and effectively resolve with minimal impact to client and customers
  • Provide timely and ongoing communication to client
  • Develop and maintain strong business relations with top-end A clients
  • Work closely with the AM to understand the best ways to maximize both the relationship as well as revenue for Active
  • Provide in-person and web-based custom trainings regarding product functionality across multiple software appliacations
  • Collaborate with product teams to design, review, and test new product enhancements that meet the needs of clients
  • Communicate to Partner and Local Licensees product releases, and roadmap updates
  • Travel to events to help manage onsite solutions and provide continual process improvement consultation
  • Continuously search for innovative ways to improve the customer experience
61

Technical Account Manager Resume Examples & Samples

  • Experience in a support environment with a strong understanding of customer support needs
  • Has strong organizational, communication, project management, negotiation, and problem solving skills
  • Contributes to team operational precision, shows strong interpersonal relationship skills, and is organized and capable of strong internal and external communication
62

Technical Account Manager Resume Examples & Samples

  • Manages a diverse and complex scope of support issues. Solve complex support issues effectively
  • Manages/leads critical support escalations, often including multiple internal and external support teams and often with visibility to internal and external leadership teams
  • Leads sharing of best practices with team community. Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives
  • Position relies internally upon CTS Support Professionals, Premier Field Engineers, and their management, MCS Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
  • Externally, position relies upon Customer Support Manager (CSMs) and named Support Contacts - usually comprised of IT managers and individual technical contributors. Must also be able to establish and maintain consistent and productive relationships with customer Senior Director and CxO-level leadership teams
  • A minimum of 10 years of experience in an enterprise support environment with a strong understanding of corporate account support needs and knowledge of support industry
63

Technical Account Manager Resume Examples & Samples

  • Bachelor degree in Civil Engineering, Mechanical Engineering, Industrial Automation, or related industry
  • He/She should know the MFG industry and especially be familiar with the Automotive and Transportation industry in France
  • Knowledge of Autodesk portfolio is required, especially Class A (Technical surfaces) in addition to Autodesk Alias portfolio and/or Visualization knowledge (VRED, Opticore, Speedform, Dynamo, ...)
64

Technical Account Manager Resume Examples & Samples

  • Provide first level support and training to clients of ONE by AOL Publisher & ONE by AOL Platform products
  • Provide pre-sales technical assistance in form of on-site demos and / or WebEx presentations
  • Communicate and report transparently and escalate if necessary, urgent issues & questions from customers and / or colleagues
  • Collaborate and work together with other teams and groups incl. Tech Services, Sales, Product engineering etc
  • Convey customer requirements and expectations to product management and engineering teams
  • Able to respond to functional and technical elements of RFIs/RFPs
  • Be aware and keep abreast of the latest trends and advances in ad technology specifically in the domains of mobile, video ads and Data
  • Exceptional communication and interpersonal skills with the ability to listen and treat internal and external stakeholders / clients with the utmost care and respect
  • Ability to use simple and lucid language to understand and resolve internal / external client issues and problems
  • Be fluent in English. Fluency in local languages from the Asia region is a bonus
  • Up to date knowledge of ad serving and / or web technologies including HTML, XML, JavaScript, and JSON
  • Familiarity with web debugging tools such as Charles / Firebug / Fiddler etc
  • Preferred 2+ years of experience with online media, SaaS platforms, or DSP/SSP platforms. Video and / or mobile platforms experience is highly sought after
  • Highly organized, with ability to manage multiple tasks simultaneously while working on a highly collaborative team
  • Energy and passion for learning and growing in a dynamic and evolving ad technology and media company
  • BA/BS Degree in Engineering/Economics/Computer Science desirable
  • Bonus points: experience with Flash/HTML5 video, VPAID, ad player plugins, or real-time-bidding platforms, databases/SQL
  • Ability and maturity to understand and work together with colleagues and teams across multiple cultures and borders
65

Technical Account Manager Resume Examples & Samples

  • HTTP REST APIs
  • SQL and Big data Analytics such as Hadoop, Hive, BigQuery
  • Linux and Shell
  • OAuth authentication
  • DNS, TCP, firewalls, database systems
  • Attribution tracking (i.e. UTM tags, Adjust)
  • Experience in writing software in one or more languages such as Java or Python is preferred
66

Technical Account Manager Resume Examples & Samples

  • Looking for people with at least 5+ years of technical support experience, as well as 5+ years in a sales or client facing role
  • A relevant technology background, with experience working on Enterprise Accounts
  • Successful track recording exceeding KPI's or targets
  • Capable communicator in both English and Japanese
  • Technical experience in a security solution industry
  • Technical knowledge as a network administration
  • BA/BS in Computer Science or Equivalent
67

Technical Account Manager Resume Examples & Samples

  • Map Zenoss solutions to the customer’s unique business and technical requirements to ensure strategic long term value
  • Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption and ensure successful ongoing usage of Zenoss
  • Design and develop innovative solutions to customer requirements using Zenoss
  • Provide project leadership, coordination and architectural guidance for the customer’s major Zenoss initiatives
  • Maintain detailed technical knowledge of Zenoss product and solutions and future product direction
  • Provide clear and constructive product feedback to Zenoss product management teams based on customer use-cases and requirements
  • Engaging with customer support and engineering as a customer advocate to ensure speedy resolution of customer issues
  • Engaging with Product as the customer advocate on product roadmap discussions
  • Maintain current functional and technical knowledge of Zenoss service
  • Help to document best practices in developing and using Zenoss
  • Track record of developing architectural or mission critical software to an agreed plan and delivering on that plan
  • Solid technical background in systems management and monitoring toolsets, Linux Administration and technical architecture; preferably with industry certifications
  • Ability to travel domestically and within EMEA and APAC regions, up to 30%
  • Experience working as a systems architect / software engineer /systems engineer / DevOps
  • Demonstrable experience in delivering customer driven solutions
  • Willingness to travel to customer offices as needed
  • Hands on experience with a range of Operating Systems – a minimum of two from: RHEL7, CentOS7, Ubuntu, Solaris
  • Technical knowledge and competence of large-scale, modern web service technologies / frameworks – frameworks including implementing best practice – especially around scalability, availability and performance. To include at least two of: SSL, Caching (e.g. Memcached, Varnish), Queues (e.g. RabbitMQ, IPMQ), RelStorage
  • Experience managing service performance monitoring on one or more platforms (Cisco UCS, UC, Converged Infrastructure, Web, mobile) with setup of key performance indicator checks, alerting systems and analysing data (machine and other, statistical analysis) utilising at least two of: SNMP, DNS, MRTG, RRD, Time series data, Zope, Logstash, Hadoop
  • 3+ years of experience in a related function is required. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000 and/or consultancy companies
  • Experience with systems and network management software
  • Strong knowledge of Unix/Linux administration
  • Successfully managed customer engagements to completion and customer satisfaction
  • Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
  • Exceptional verbal and written organizational, presentation, and communication skills
  • Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environment
  • Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities
  • Willingness to travel periodically based on customer and business need
68

Technical Account Manager Resume Examples & Samples

  • Act as primary advocate for the customer within Comcast's Engineering and Service Assurance organizations
  • Build and maintain relationships with the technical contacts from customer sites
  • Proactively monitor network performance by using online tools and systematic analyses of ticket data
  • Collaborate with internal and external teams to manage network and configuration changes
  • Consult on solutions for new and evolving requirements
  • Develop and present recording of network performances and trends for use at monthly and quarterly client meetings
  • Develop specific expert knowledge around all technologies to deliver exceptional service to customers
  • Advise the sales account manager on possible opportunities to generate additional revenue and/or units by conducting regular account analysis
  • Business recommendations may include installation of new/additional products, identification of sites newly ready for installation, and upgrades to existing levels of service
69

Technical Account Manager Resume Examples & Samples

  • 2 years previous experience of content management/managing a digital supply chain
  • Knowledge of, and hands-on experience, handling DDEX metadata
  • Strong understanding of technology
  • Top class communication skills, particularly across a global team
  • Ability to meet deadlines and be focused on execution under pressure
  • Ability to adapt to changing priorities
  • Excellent time-management and organizational skills
  • A true team player, able to work at many levels across business and tech departments
  • Fluent in spoken and written English. Additional European languages a bonus!
70

Technical Account Manager Resume Examples & Samples

  • Building of deep, long-term customer relationships
  • Providing oversight and management for customer solution planning and execution
  • Discovering and creating demand for market leading solutions (e.g. cloud, mobility, big data, Internet of Things, etc.)
  • Refined relationship management skills; ability to effectively engage at all levels of an organization, particularly executive and C-suite
  • A passion for technology
  • Project management capability
  • Experience in IT services or consulting preferred
  • 8+ years of experience with direct customer engagement responsibilities
71

Technical Account Manager Resume Examples & Samples

  • Frequently establishes and maintains relationships with Field Sales and Consulting Services to execute on a service account/delivery plan
  • Position relies internally upon CSS Support Professionals, Premier Field Engineers, and their management, Consulting Services (Engagement Managers/Project Managers), and Services Account Managers (Services Executives), EPG Account Executives, and Premier/Services regional and worldwide HQs
  • A minimum of 4 years or more experience in an enterprise support with a strong understanding of corporate account support needs and knowledge of support industry
  • Fundamental knowledge in two or more of the following: network and desktop operating systems, information worker applications, database systems, messaging, management and operations, security, Cloud services (e.g. Azure, Office 365, CRM Online, etc.)
  • Bachelors or advanced degree
  • Adaptability regarding travel
  • Security clearance not required
72

Technical Account Manager Resume Examples & Samples

  • Ensure the highest level of customer satisfaction by understanding and identifying customer needs, building and maintaining strong working relationships and managing the account effectively. Work with all levels of the customer organization to ensure value is understood at all levels
  • Contributes to the customer knowledgebase as defined by Manager. Independently establish and drive an individualized communication program for each customer that includes regular conference calls, on-site visits, activity reporting, proactive communications, etc
  • Provide proactive communication to customers including planned product releases, availability of patches, upcoming events, etc. Respond to customer inquiries regarding support issues, sales opportunities, project issues, and general questions
  • Communicate with customers to set expectations and/or re-set expectations and priorities related to customers’ requests
  • Take the lead in acting as an escalation point for service requests and work with the Support Engineers and R&D leads/engineers to move toward a resolution
  • Participate in account review sessions with Sales to share customer intelligence and ensure that all areas of the company have updated information on the customers. Work closely with Sales to ensure that the meetings occur on a regular basis
  • Identify leads and opportunities for additional business including upgrades, consulting assignments, small orders, or new support services. Follow up with Sales as needed to move these opportunities forward
  • Provide weekly updates on status of customer issues, highlighting any issues that need to be further escalated
  • Coordinate meetings (internal and external) as required to review service requests and/or other customer issues. Periodic meetings may also be needed to build and sustain the customer relationship
  • Assist Support Management by identifying, documenting, and rolling out operational process improvements
  • Mentor other TAMs as needed to build the skills within the team
  • BS/BA in Engineering, Computer Systems, Information Technology or related technical degree
  • 10 years experience in a Technical Account Manager role or similar
  • 5 years experience with energy management systems, and/or in providing customer support or technical account management
  • Requires experience with energy management systems, and/or in providing customer support or technical account management
  • Passion for building customer relationships with experience managing complex customers
  • Requires conversational level technical expertise across all Grid Software Solutions products
  • Ability to make formal and informal presentations to technical and nontechnical individuals and interact with people at all levels of the organization
  • Strong in person, phone, and email customer service skills
  • Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
  • Ability to work independently and within a team environment and be self-motivated
  • Knowledge of e-terra platform
  • Knowledge of other functional areas within the organization
  • Knowledge of the domestic environment
  • Knowledge of the international environment
73

Technical Account Manager Resume Examples & Samples

  • Knowledge on IT or Cloud Data Centre infrastructure, including server & storage platforms, Virtualisation and Analytics
  • Understanding of and business relationships with Original Equipment Manufacturers (OEM) or Telecoms Equipment Manufacturer (TEM) customers would be an added advantage
  • Knowledge of IOT services and developing new business models around such services would be desirable
  • Working knowledge on IT software development methodologies including software optimisation and modernisation
  • Working knowledge of open source software would be beneficial
  • Knowledge of “Network Functions Virtualisation” principles would be an advantage
  • Presentation skills and the ability to understand, specify and communicate requirements to marketing and engineering teams
  • Excellent communication (including spoken and written German and English), business development and customer support skills
  • Strong interpersonal skills (with proven track record of cross group collaboration)
  • Ability to work effectively with eco-system partners
  • Position will be Home Office Based
74

Technical Account Manager Resume Examples & Samples

  • Enable automotive and transportation OEM and Tier 1 suppliers, including (but not limited to) Software Defined Cockpit, ADAS and Autonomous Driving, telematics and connected services
  • Engage with key customers to understand their solution requirements, and influence both Intel and the customers to align strategies & solutions which maximize the inclusion of Intel ingredients
  • Manage all technical elements of the customer engagement and influence the inclusion of Intel ingredients into customer designs and solutions
  • Work with the Intel Global Account Manager and Intel Business Units to align strategies and identify optimal Intel products that meet the solution requirements
  • Achieve short-term and strategic sales goals. Success is measured by meeting or exceeding assigned annual billings, design win quotas, and strategic milestones
  • BSEE, BSCS or equivalent; MBA is a plus
  • 7+ years strategic technical sales or customer facing experience with an *established track record of exceeding plan over multiple years
  • Established network of customers, suppliers and partners required to enable and scale designs for automotive and transportation markets
  • Demonstrated capacity to qualify and develop new accounts as a trusted advisor
  • Located in Detroit, MI with an ability to travel ~30% of the time
  • Demonstrated experience enabling one or more of the following use cases: In-vehicle Infotainment, Software Defined Cockpit, Autonomous Driving, Fleet Management, Telematics, Intelligent Transportation Systems
  • Experience enabling transportation solutions with MCU HW and SW solutions including an understanding of Linux, Android, Machine-learning, and/or wireless technologies
  • Direct experience with Intel Architecture or other computer architectures as applied to automotive or transportation use cases
  • Visible passion for technology and innovation that inspires customers and fellow team members
75

Technical Account Manager Resume Examples & Samples

  • Positioning yourself as a trusted advisor to Insight clients
  • Assessing, understanding and communicating requirements for projects
  • Creating designs and deployment plans
  • Troubleshooting deployment issues
  • Documentation of various aspects of deployment and operations as required
  • Providing technical System Center leadership and delivery expertise on client projects
  • Deploying and integrating System Center solutions in client environments
  • 5+ years’ experience in Microsoft infrastructure technologies
  • Deep technical knowledge and experience with medium to large, complex SCCM 2012 design, deployments, and upgrades
  • Deep technical knowledge of Microsoft Deployment Toolkit
  • Extensive technical and architectural knowledge of Microsoft Windows, Client and Server
  • Experience working through the entire project lifecycle
  • Outstanding customer support, communication, and documentation skills
  • Proven ability to maintain high customer satisfaction
  • Extensive skills with scripting in Powershell, Javascript, AutoIT
  • MCSE or MCITP: Server or Enterprise Administrator
  • Technical consulting experience
  • Extensive integration experience with any System Center technologies
  • Experience with medium to large, complex SCOM, and/or SCVMM enterprise design, implementations, and upgrades
  • Windows Server, Hyper-V or VMWare virtualization experience
  • Current and deep experience with SCOM System Build, Deployment, Governance
  • Knowledge of SQL configuration
  • Working knowledge of Power Shell scripting and automation
  • Knowledge Microsoft Systems Center Service Manager 2012 (SCSM) and Microsoft Systems Center Orchestrator 2012 (SCORCH)
  • Preferred B.S. Degree in the following areas: Computer Science, Engineering, Information Systems, Business, or similar
  • PMP certification preferred
76

Technical Account Manager Resume Examples & Samples

  • Key point of escalation for customer concerns relating to technical issues
  • Customer advocate representing customer needs with internal support and product teams
  • Conduct environment assessments to provide optimization recommendations
  • Prepare, arrange and deliver technical custom presentations on-site and remotely
  • Ensure customer receive timely response/resolution to technical and product inquires
  • Awareness of customer business priorities
  • Provides proactive issue status updates to required parties
  • Provide proactive guidance to designated contacts to meet the client objectives
  • Provide additional troubleshooting and help qualify cases before escalating to engineering
  • Agree and identify high priority technical issues and ensure priority is represented in Adobe
  • Produce and present pro-active premium support deliverables to the customer to help mitigate risks and keep the customer informed on bests operational practice
77

Technical Account Manager Resume Examples & Samples

  • BS or MS Degree in Engineering or Computer Science
  • 5+ years technical sales or customer facing experience with an established track record of exceeding plan over multiple years
  • Self-motivated and able to work and prioritize independently with focus on output
  • Demonstrated experience enabling solutions in one or more of the following areas: CPU and microcontroller design enablement for PLC, HMI, I/O Control and Process Control; Comms/M2M, data movement and aggregation, critical infrastructure security, functional safety, software enablement, big data architecture and sensor technologies
  • Team player with a demonstrated ability to work across organizations and with fellow travelers to architect account strategies and create win/win situations for the customer
  • An established network of customers, suppliers and partners required to enable and scale designs for industrial, manufacturing and energy markets
  • Located major metropolitan area in the Midwest USA with the ability to travel ~30% of the time
  • Strong understanding of Intel's business units and go to market strategy, which includes working with components, systems and software to drive Intel-based solutions through Intel's OEM customers
  • Demonstrated knowledge of industrial protocols (PROFIBUS, CAN, Modbus RTU, PROFINET, EtherNet/IP, EtherCAT, Modbus TCP/IP, IEEE 1588, etc) and how they relate to industrial system architectures
  • Experience architecting data movement from intelligent edge devices to the cloud, including comms, edge-cloud interfaces, horizontal analytics capabilities and security considerations
  • Visible passion for technology, including an energizing appetite for creating and innovating that inspires customers and fellow team members
78

Technical Account Manager Resume Examples & Samples

  • Increase client experience to develop long-term vision and journey with Dyn
  • Create customer onboarding assets, adapt existing customer onboarding assets and work with internal team to refine existing and create new onboarding assets
  • Devise, execute and manage Customer Engagement strategies, measuring and reporting results weekly
  • Build value-based relationships with customers to ensure the highest customer satisfaction, adoption and retention
  • Maintain a deep understanding of the product and speak with customers about the most relevant features for their business needs
  • Work within the Customer Intelligence team to help drive customer references and case studies
79

Technical Account Manager Resume Examples & Samples

  • Build and maintain strategic relationships with JPO IoT center of excellence team, the heads of sales, sales engineering and sales operations in the target region
  • Evangelize and train Operator’s Sales Teams to deliver the market leading value proposition and demonstrate Control Center software that Jasper provides
  • Deliver best in class sales presentations and product demonstrations
  • Support JPO sales rep with their presentations, solution proposal and demonstrations to top tier prospective enterprise customers including C-level executives through highly technical levels
  • Train and provide ongoing support to JPO sales engineering and operations teams to on-board new customers onto the Jasper platform
  • Assist Customers to migrate their existing Connected Devices to the Control Center
  • Organize quarterly training sessions to keep JPO teams up to date on new features
  • Interact proactively with the engineering and support teams to provide solutions to complex technical issues
  • Coach and mentor Operator’s sales teams and in identifying and developing new feature requirements that will help them grow their business and revenue
  • Organize and conduct quarter business review with JPO
  • Strong knowledge in local operator enterprise sales operations
  • Connected car and IOT knowledge is preferred
  • 3-5 years of GSM/GPRS/3G/4G experience in a technical pre- and post-sales capacity
  • Understanding of wireless solution design and knowledge of various module manufactures and product lines
  • Strong knowledge of 2G/3G/4G radio and core network architecture, wireless device operation, basic switching and routing concepts, firewalls and active traffic management techniques and tools including NATing, caching and compression and basic network security background including SSL and IPSEC
  • Ability to provide hands-on, on-site technical support
  • Strong analytical, communication, presentation and customer interfacing skills
  • Experience in IoT communications a plus
  • Experience with carrier channel management and carrier sell through models
  • Excellent reading, writing and communication skills in English required
  • Must be able to travel to operator 25%
80

Technical Account Manager Resume Examples & Samples

  • Minimum of 2+ years technical account management experience within the computer industry
  • Computer, Network, and Software certifications a plus
  • Excellent time management, decision making, prioritization and organization skills
  • Prior experience working with Anti-malware, Antivirus, firewall and security software a plus
  • Strong installation, configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues
  • Proficient in installation, configuration, maintenance of SQL server or equivalent databases
  • Proficient in Windows OS as well as Windows Server environments. Mac OS experience is a plus
  • Proven technical aptitude, proven customer handling aptitude
  • Professional written & oral communication skills
  • High level of personal initiative and professionalism
81

Technical Account Manager Resume Examples & Samples

  • Enablement of Tier 1 HQ Operator in France and International to sell MobileIron to their B2B customer base (MNC G2K International, Large Corp, SME and SOHO)
  • Technical Enablement of Deployment Team from Operator PartnerOperator Sales and Marketing Team Enablement
  • Ongoing technical updates with Operator Presales / - Deployment Team
  • Technical Enablement from Operator Support
  • Packaging with Core Operator products e.g. Mobile Workplace, UC
  • Perform production demonstrations that articulate the business and technical value of the solution to Operator B2B Presales / Sales teams
  • Present the solution architecture, including all technical aspects of the product e.g. Roadshows, Events, B2B Operator team meetings or sales kick offs
  • Conduct in-depth product evaluations to verify solution meets Operators prospect’s EMM requirements
  • Work closely with Operator Partner Eco System e.g. Device OEM´s, ISV´s
  • Support on Operator customer RFP
  • Perform production training as related to evaluations
  • Create solution architectures that reflect the prospect’s environment and their EMM requirements
  • Ability to work well with both IT and business people
  • Ability to work well with networking, security, messaging, and device management personal
  • Ability to present to both individual contributors as well as an executives
  • Ability and experience to work independently in remote office locations
  • Working with Operator B2B organization on a global basis
  • Fluent English / French
  • In-depth knowledge of Exchange/Lotus Domino or other messaging system, Active Directory/LDAP, firewalls, load balancers, DNS, Linux/Unix or PKI
  • Knowledge of other EMM systems and mobile operating systems like Android, iOS and/or Windows 10 is desired
  • Minimum seven years’ experience selling an enterprise software solution or Enterprise Mobility (MDM, MAM and MCM)
  • Experience demonstrating enterprise software solutions to both technical and business audiences
  • Experience installing and configuring enterprise software solutions for prospects and customers
  • Experience working with companies to define solution requirements and map requirements to software solutions
  • Enterprise working with software start-up companies
  • Experience working with the following disciplines - security, databases, networking, messaging, and Linux
  • Experience working with DLP, compliance, and mobility a plus
82

Technical Account Manager Resume Examples & Samples

  • Existing Customer Account Management-Managing Customer Relationships, Customer Value Creation, Wallet Share Growth, Profit Management
  • 3-4 years of successfully demonstrated sales experience
  • Strong analytical and financial skills
  • Strong experience hunting for new to market business a plus
  • Experience selling to industrials at multiple organization levels a plus
83

Technical Account Manager Resume Examples & Samples

  • BS in a technical field or Bachelors plus 5 years of relevant work experience
  • Demonstrated project management skills and time management skills
  • Experience in a an electronics manufacturing environment
  • Fluent in both Spanish and English
84

Technical Account Manager Resume Examples & Samples

  • Prioritize and manage multiple projects simultaneously in Agile SDLC
  • Conduct daily standups with team
  • Establish control measures and ensure adherence to process/policy for change management, release management, and other project governance as needed
  • Provide technical leadership as well as lead or facilitate all communication between clients and technical resources internal to West
  • Evaluate and present recommendations to the client as to the technical feasibility, cost, time and support required for proposed features and products
  • Participate in incident management, new functionality deployment product optimizations, pre-release testing, client education/training, and post implementation support as needed
  • Interface with internal departments and collaborate with other teams to ensure support functions are promptly performed
  • Provide Executive Management with reports detailing status, timelines, risks, and mitigation strategies throughout the project lifecycle
  • Develop strategic and operational plans for control, management, and improvement of business processes in alignment with company goals and objectives
  • Responsible for supporting validation/health checks of business processes using internal tools and dashboards
  • Take personal ownership in projects, programs and continuous improvement efforts and actively promote team efforts throughout the organization
  • Minimum five years business to business account or customer management, internal operations or process improvement, or project management experience required
  • Intermediate knowledge of MS Word, Outlook, Project, Excel, and Power Point required
  • Certification in Scrum Agile Methodology (CSM) preferred
  • Certification in Lean Management Strategies (Six Sigma) preferred
  • Knowledge of Software Development Life Cycle (SDLC) preferred
85

Technical Account Manager Resume Examples & Samples

  • Manage and enhance customer relationships and escalations (e.g. reactive and proactive) for strategic enterprise accounts
  • Provide direct customer support for VIP customers
  • Qualify customer requirements and effectively articulate internally to meet customer requirements
  • Manage customer engagement to meet acceptance criteria and issue escalation/resolution
  • Responsible for meeting all internal/external Service Level Agreements
  • Investigate/analyze technical pre-sales challenges
  • Troubleshoot network environments to include working with various operating systems, firewalls, routers, custom product configurations, and API integrations
  • Coordinate with Development teams to ensure effective resolution of customer escalation, feature requests, and product related issues
  • Assess and respond to critical situations during and outside normal business hours
  • Document Support tickets for all customer interactions and inquires
  • Field live Support calls and address customer and interdepartmental emails regarding escalations
  • Present customer updates at weekly management meetings
86

Technical Account Manager Resume Examples & Samples

  • Manage your Elite account(s) while ensuring the highest levels of customer satisfaction are met
  • Own and pro-actively manage the technical relationship
  • Position yourself as an extension of the customer’s staff and be their advocate at Marketo
  • Document each account’s business goals, process, environment and system configurations
  • Provide several educational sessions as well as quarterly support reviews to your customer(s)
  • Proactively identify and implement solutions and enhancements to ensure your customers’ long term success
  • Collaborate internally to ensure the product roadmap meets your customer’s priorities
  • BA/BS Degree in Computer Science or a related discipline
  • Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level
  • Demonstrated experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)
87

Technical Account Manager Resume Examples & Samples

  • Gain an understanding of customers' technical infrastructure, hardware, and products
  • Deliver key enterprise cloud products and solutions portfolio roadmap updates and assist customers with product upgrades
  • Manage customer cases and maintain clear and concise case documentation
  • Visit customers as needed to provide an exceptional customer service experience
  • Bachelor's degree in a technology-related discipline; preferably computer science or engineering
  • Excellent understanding of Linux, the Linux kernel, and Linux filesystem
  • Hands-on experience with cloud technologies like cloud infrastructure (OpenStack), cloud management (CloudForms), Platform-as-a-Service (OpenShift), virtualization, software-defined storage, and containers
  • Solid understanding of enterprise architecture and strategic business drivers
  • Development-level experience analyzing and debugging Java and C++ application issues at the language-level; including code development, code review, stack traces, etc
  • Ability to manage and grow existing enterprise customer and develop partner relationships
  • Outstanding written and verbal communications skills
  • Experience working with databases like MySQL, PostgreSQL, MongoDB
  • 2+ years experience with web services like REST and SOAP is preferred
  • Knowledge or familiarity with Amazon Web Services and VMware vSphere is a plus
88

Technical Account Manager Resume Examples & Samples

  • Understand your customers' technical infrastructure, hardware, and products
  • Provide excellent customer support for clients regarding their Red Hat products
  • Serve as the customer's advocate within Red Hat
  • Experience in a support, development, engineering, or quality assurance organization
  • Technical knowledge of Linux file systems and the Linux kernel
  • Experience with enterprise-class applications like Oracle, Veritas, and SAP
  • Excellent verbal and written communication skills in English; experience with training or presentation delivery is a plus
89

Technical Account Manager Resume Examples & Samples

  • Conduct technical reviews and provide knowledge sharing to proactively identify and prevent issues while on-site at SAP
  • Perform third-line investigation and respond to online and phone support requests
  • Become the expert within Global Support Services for the products SAP sells and how they interface with Red Hat's portfolio
  • Serve as the partner's advocate within Red Hat
  • Manage customer cases escalated by the partner and maintain clear and concise case documentation
  • Visit customers as required to provide an exceptional customer service experience
  • Bachelor's degree in a technology related discipline is preferred
  • Experience with SAP NetWeaver basis administration and familiarity with SAP's product portfolio; SAP Certified Technology Associate - System Administration certification is a plus
  • Ability to manage and grow existing partner relationships by delivering proactive, relationship-based support
  • Deep technical knowledge of at least one part of the Linux operating system, like Linux file systems or the Linux kernel
  • Excellent verbal and written communication skills in both German and English
  • Red Hat Certified Engineer (RHCE) or same level certification is required
  • Experience with training and presentation delivery is a plus
90

Technical Account Manager Resume Examples & Samples

  • Understand your customers' technical infrastructures, hardware, and products
  • Deliver key portfolio updates and assist customers with product upgrades
  • Bachelor's degree in a technology-­related discipline is preferred
  • Ability to manage and grow existing enterprise customer relationships by delivering proactive,
91

Technical Account Manager Resume Examples & Samples

  • Bachelor's degree in a technology­related discipline is preferred
  • Relationship­based support
  • Advanced technical knowledge of the Linux file system and the Linux kernel
  • Hands­on experience with a variety of hardware vendors
  • Understanding of enterprise­class applications like Oracle, Veritas, and SAP
  • Experience with training and presentation delivery is preferred
92

Technical Account Manager Resume Examples & Samples

  • Confident with technical configuration
  • Demonstrable experience with technical project and/or account management
  • Strong negotiation and stakeholder management experience
  • Preference for technical skills/experience with LMS platforms (Moodle, Blackboard, Canvas, D2L)
  • Experience with Higher Education sector (desirable)
  • P3O qualified (desirable)
93

Technical Account Manager Resume Examples & Samples

  • The TAM ensures best practices are being adhered to within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations and avoid customer escalations
  • Helps manage and coordinate the processing, communication, and implementation of the technical related changes, including changes related to customer requests, Field Change Order (FCO),reconfigurations, and is engaged on all upgrade and execution plans
  • Maintains awareness of all complex service matters including Technical Solutions implementations and activities
  • Reporting will include (and not limited to) technical performance trending, code level review/recommendations, and a review of relevant Service Requests open within a customer's environments
  • Can explain technical problems and solutions to technically literate team/client members
  • Ensures effective coordination and support between account teams and supporting technical resources
  • Builds value-added relationships within the domain of the account to become the trusted advisor
94

Technical Account Manager Resume Examples & Samples

  • Manage customer technical enquiries, specifications and design-in process following the identification and engagement of the opportunity by the PLM
  • Review incoming customer technical inquiries, and propose (with the help of R&D) possible solutions to meet customer requirements
  • Review customer specifications and support negotiation of technical specifications to help Finisar win new customer design-ins while ensuring product is manufacturable
  • Attend regular customer calls pertaining to customer design-in and technical support
  • Work internally to ensure customer deliverables are met in a timely fashion
  • Manage weekly technical action trackers with customers during design-in
  • Ensure timely turn-around of all action items to close design wins
  • Responsible for technical editing of collateral
  • Product data sheets, specifications, application notes, supporting products
  • Statements of Work (SOW) where customer-specific development is required
  • PCNs as required with Supporting Data
  • Support PLM in the internal management of NPI activities, including
  • Technical information required for NPI reviews and gate approvals
  • Definition and support of P/N releases through internal processes
  • Provide technical training and support of Sales and FAE teams
  • 5 years of experience in laser technology, especially VCSELs, and/or illumination sources for IR camera systems. Conversant in sensing applications (structured light, Time-of-Flight) and CMOS image sensors
  • Engineering Degree required. Advanced Degree (Masters/PhD) is desired
  • Excellent communications skills and attention to detail are required
  • Located in Dallas Metro in Texas
95

Technical Account Man